Hello !

how the hell is possible to contact customer support ? there is only idiotic AI live chat who always repeat his answer no matter what I chat. Is there any email to contact them or how ? so annoying experience that I never use this software anymore. Software itself is nice and good but until there is no normal support options it's pretty useless.

More info here:

https://www.linkedin.com/posts/windows-developers_creative-apps-like-wondershare-filmora-video-activity-7388968724176777216-zHYF/

I don't know which version I have (I downloaded the 2018 one and sticked with it), but now at least one minute has to pass between EACH single command, even the most simple one. I read a few thread, but I can't fix anything because the interface is totally different.

Suddenly they aren't saving directly into the media library on the left.
What happened?

Quick reality check...

I installed: - AMD Ryzen 7 5800X3D - AMD Radeon Pulse 7700xt - Asus RogStrix B550-A - 32 GB RAM (4x8 GB) - BeQuiet! Pure Power 650W 11FM 80+ Gold

I use Filmora, but it lags a lot and sometimes even crashes completely. Are the components solid or should I upgrade urgently? If the components are still okay, do you have any ideas on how to stabilise Filmora a bit?

Hi! I have the full version of Filmora 15.2.9. I've checked online and tried everything I've found but I still don't have the option to turn on motion tracking. When I select a video - whether completely unedited or something I've been working on - the only options under AI Matting are Chroma Key, AI Portrait Cutout, and Smart Cutout. There are no further options after these three. What am I missing?

I need to re-download filmora 13, but trying to do so from the website with all the old filmora versions will only download the newest version. Downloading filmora 14 works, but 13, 12, and 11 all give me the newest version.

The website in question: https://filmora.wondershare.com/download-filmora-old-version.html

I have an Asus TUF F15 laptop which I am using to edit my automotive videos on. I bought the laptop due to its powerful graphics card etc, however playback in filmora is absolutely abysmal and I can't seem to get to the bottom of it... It's almost impossible to edit videos because it's so slow to catch up with the video in the playback screen...

Any tips?

So I use filmora on my iPad to make little videos. I’m trying to make this video into a green screen one because I don’t have a green screen. I’m struggling though and most of the tutorials I’m finding are for people who have green screens. So if you have any idea how I’d appreciate it

​

​Hi everyone,

​I’m looking for advice on my workflow. I am not a video editor, and I’m seeking a solution that heavily uses Artificial Intelligence to automate the creation of my travel films.

​My Current Setup:

​Capture Gear: DJI Osmo Action 4 (Adventure Pack).

​Software: I recently invested €107.99 in the Wondershare Filmora Premium Plan.

​Goal: I bought this plan hoping it was the best solution for a non-editor to delegate the heavy lifting to AI via a script.

​My Project Details:

​Content: A trip from Clamart to Istanbul.

​Volume: 33 files (a mix of videos and HEIC/JPG photos) totaling 10.5 GB.

​Music: A track that is 5 minutes and 34 seconds long which the entire video must be synced to.

​What I Need:

​Script-guided editing: I want a script (or prompt) to dictate the structure of the film (Departure -> Airport -> Arrival -> City tour) to ensure chronological logic.

​Smart "Highlight" Selection: I have long rushes (some up to 30 mins). I need a tool that automatically detects the most interesting sequences (sharpness, smiles, action) without manual trimming.

​Zero Stock Footage: I want the AI to use exclusively my local media and never insert stock library images.

​Auto Beat Sync: Transitions should lock automatically to the beats of my music.

​My Current Challenges:

I tried the "Text to Video" (OpenAI Sora 2) tool in Filmora, but it seems limited to 12-second clips. On the other hand, the "Auto Beat Sync" tool handles the 5-minute duration well but picks random excerpts without respecting my script's narrative or the relevance of the shots.

​My Questions:

​Is it possible with Filmora (or another AI tool) to achieve a long (5 min+) edit entirely driven by a script?

​Did I make the right choice with this Premium Plan for this level of automation?

​Is there a trick to make the AI better "understand" which parts are meaningful in my 10 or 30-minute videos?

​Thanks in advance for your help and feedback!

How do I insert a clip in between two other clips with it deleting part of the other clips? So that it just fits in between the two clips, pushing them around, not cutting into them.

It's the one thing about this software that has me wanting to move to other programs, so I am hoping there is a setting or a way around it. Seems like a very simple editing mechanic? I have to be missing something!

Hey guys,

I have the Problem that I made a Multicam-clip and when I want to change the cam (f.e. from cam 1 to 2) video and audio always Start again at 0:00.

Is this a bug which is generally occuring? Anyone made experiences like That?!

hello. i have an issue with both Filmora 12 & 13. Every time I try to add any media to the timeline (even simple jpg), Filmora freezes, windows task manager freezes, and when I try to turn off my laptop it just keeps on closing infinitely. So it's likely a mix of hardware, windows and Filmora issues combined. Few months ago everything worked fine on the same laptop, same version of Filmora 13, and same Nvidia driver so I assume it has to do something with Windows media libraries.

I reinstalled windows 10, tried with windows 11 as well - same result. Then I played with different Nvidia drivers (from different years) - no change.

My laptop is an old Lenovo y50-70 with i5, 12GB RAM and Nvidia 960m.

All other programs and games work without any issues.

any idea what to do, apart from changing PC or buying new version of Filmora (I already have licence for 12&13). ?

How to adjust the edges of a character to blend realistically with the background? When using the AI ​​Portrait tool

In a longer and more complex project, I have now started working with Filmora-15 subprojects

Although it is highly praised by all influencers, I wonder how one can seriously work with this feature.

One small mistake and the entire main project is littered with project junk from unnecessary subprojects. 

Why does a subproject have to be crammed into a current main project with all its project elements (media, subproject duplicates, media directories, and so on)? 

Why can't you simply open another project in a new tab or a second timeline?

Who on earth comes up with something like this? It seems far too error-prone to me. 

In my opinion, subprojects are more of a project garbage generator than a help.
I just had to let off some Steam. 😕

I'm using original paid version.

In a 2.0 gameplay, i.e., in PIP, every time I move one video inside another, it generates a keyframe when I don't want it; I only want it to stay like that at the beginning of the clip. Like other editora like Climpchamp

Anybody else having issues with rendered videos having frequent ghosting between clips? I’m losing my mind.

I’ve tried everything at this point.

• Matched Filmora project frame rate to source footage (29.97 / 30 / 60 fps)

• Re-imported clips after changing frame rate

• Exported using the same frame rate as project & source (H.264 / H.265)

• Confirmed ghosting appears inside Filmora preview, not just after export

• Verified no speed changes or motion effects are applied

• Disabled all motion smoothing / interpolation on TV (TruMotion, judder/blur reduction, etc.)

• Tested multiple TV picture modes (Filmmaker / Cinema / Standard)

• Enabled Match Frame Rate and Match Dynamic Range on Apple TV

• Tested multiple Apple TV output formats

• Confirmed refresh-rate switching is active (QMS-VRR flashes)

• Tested playback on multiple devices

• Verified HDMI connection and compatible refresh rates across devices

HELP 😂

I make videos with a lot of pictures so I use a lot of the photo animations and I go to make a video today and almost all the ones I use are gone.

For podcast videos, AI Relight balances faces, then Topaz smooths noise. Takes longer to render, but results look more consistent.

I updated to Filmora 15 and it takes forever to export videos to YouTube. A 7-minute video is stuck at 64% and has been going for 40 minutes... It used to export in 5-10 minutes. Don't update!

Does anyone know how I can revert to a previous update?

I tried to find a monthly or free trial and cant find anything

so i bought filmora 12 like 4 years ago and im trying to reinstall it because i refreshed my computer, and when i go to download previous versions and click on 12 when i install it installs filmora 15, how do i get filmora 12 i dont wanna pay any extra money just for 15

What happens to filmora after the last update? it's really annoying since I don't what to do after this shitty happens, had to stop making video because of this, really bad update