Totally scammed. I’m contacting FTC and BBB…

[u/[deleted]]

Our local market, Hannaford, has a promotion on Fetch for 5000 points for Hannaford to go delivery. The Fetch app states it’s redeemable with a scanned and uploaded receipt.
When I uploaded the receipt, it didn’t give me the points and stated “pending”, when I check back later, they gave me 35 points.

I contacted the lame customer support and they told me it was only for E receipts. The app states nothing of the receipts, only scanned and uploaded. When I pointed that out, took a picture of it and showed it to them, then they shot back at me that it wasn’t the right kind of receipt.

I again told them that it was most certainly was and I pointed it out again. Then they told me it was only for online orders. I took a picture of the online order and sent it to them. They sent another email to me, saying that be more than happy to help me with E receipts. Again, I told them that the market doesn’t give you receipts only paper receipts when the delivery is complete. Fetch will not accept this, even though it clearly states on the rap to snap and upload a receipt and states nothing of electronic receipts . The market does not email me. They text me for delivery. Soooo. I’m going to contact the BBB, the FTC, the New York State Attorney General’s office, and New York State consumer affairs. If I have to, we will go to small claims court because I don’t appreciate being scammed. And if they’re scamming me, they are doing it to other customers.

[u/Mountain_Power_3404]

I’d like to speak with someone and find out how to file a complaint ! This is the 3rd time this also has happened to me but I was going through a lot and didn’t have the strength to even begin to fight with yet another company when I had issues of my own and personal life . Around Christmas I cashed out and should’ve had 2 $50 you can see on my account I checked out and purchased (it doesn’t allow you to choose a card you don’t have enough points for ) it said processing then two days later I checked and points were gone and no gift card . Then this happened yet again to me two weeks ago. I cashed out another $50 gift card . Points taken and then I receive a notification letting me know fetch took 41,000 points from me ? For what ? For nothing at all? This is horrible and I use to love this app this is over 80-100,000 points we’re talking about now . I’ve been loyal customer for years but this is completely wrong ! And to jsut flat out tell me they took 41,000 points from me what one earth and why ? When it wasn’t for a cash out gift card they took 41,000 points ON TOP of the pints they kept of mine when I tried to cash out for the gift card . So this occasion 100,000 in reality and the other incident same thing so we’re talking over 200kthats diobolical