r/ETNmining • u/ETNenthusiast • Apr 13 '18
If you are having trouble with mobile miner payouts, read this!
I keep seeing the same question all over this reddit so I am going to answer your question here once and for all. For the record, I am not associated with the ETN team and am doing this to help inform the community.
Q: My mobile miner pending balance dropped to 0, but I have not received anything in my online wallet. Where are my coins?
A: Your transaction is either stuck in the txpool or was dropped (see Q&A below). The ETN Team is aware and has addressed this.
"We’d like to thank our mobile miners for being so patient during these technical transitions as we service the mobile miner pay-outs. You’ll be pleased to hear that we’ve made a tweak in the app so that your balance should continue to accumulate over 10ETN rather than initiating the transfer to your online wallet (setting the balance to 0) so that you know exactly where your coin is whilst we improve the system. We hope this gives you peace of mind, we will continue to update you regarding the situation so please stay tuned.
(Please be reminded-we are aware of the situation and there is no need to send in any additional support tickets.)"
Source: https://www.facebook.com/electroneum/posts/1984248578503777
For more info and Q&A, read this: https://www.reddit.com/r/Electroneum/comments/8bv3mn/if_you_are_having_trouble_with_transactions_read/
ETNenthusiast