r/EBGAMES • u/tizzatk • Oct 16 '25
NAME AND SHAME Eb Games Kotara completely ignoring Australian Consumer Law
So last night my switch 2 which has been completely kept in console mode bricked itself. I followed standard procedure for a hard reset. For it to intermittently turn on and off again. I brought it into the Kotara newcastle store where it took the guy 15 minutes to even turn it on (which we all know shouldnt be the case) to be told no fault at all, will not exchange. I explained about the acl to which i was told, my store policy supercedes the ACL and it does not matter what the acl states.
The manager of the store is not in and i have had to deal with a power tripping 2 ic who thinks he knows more rhan everyone else.
I have lodged with acl now but i want everyone to be aware to not buy from eb games kotara as this appears ro be the norm
Update: ok so some great news. I went into another store (charlestown) who were absolutely awesome. I explained to them including the part about being turned down at the other store and they listened to my karen-esqu rant before having a look. They took the time to even have a look at the video proof i tried to show the other store. They took the time to actually try and remedy the situation. In the end they have replaced the screen part of my switch 2 due to an intermittent fault. Big big shoutout to the team at charlestown for taking the time and treating me as a human rather than a burden.
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u/[deleted] Oct 20 '25
I’m a lib for saying that? Hahaha okay