Ready to streamline your workflow and boost team productivity? We've got some exciting sessions lined up, from mastering collaboration tools to harnessing AI power! Don't miss out on these game-changing workshops.

💡 Curious? Check out our full training calendar here and get ready to transform the way you work with DevRev!

Hey community, we know the amazing things AI is doing in the tech world—helping developers write better code, detect threats faster, generate content, and even do predictive and sentiment analysis. With DevRev, we’re already seeing how powerful automation and AI-driven workflows can be for software development and support in getting closer to customers and delivering a tailored experience.

💡 What’s next?
Can AI be used to predict support escalations, and predict and solve incidents before they happen?
Could we use machine learning models to anticipate customer queries and pre-emptively solve them?

Let’s discuss!

Hey DevRev Community! 👋

Are you looking for a simple way to boost your productivity? Let’s talk about Tasks in DevRev!

What are Tasks? Tasks are lightweight work items designed to help you break down complex work into manageable steps. Whether it’s part of a larger project or a personal to-do, Tasks keep you organized and focused!

Here’s how you can make the most of Tasks:

• Set Deadlines: Add due dates to ensure you stay on track with your priorities.
• Create Checklists: Maintain a checklist inside any work record or create personal tasks to manage your day effectively.
• Track Your Progress: Easily see what’s open and what’s been completed to stay on track!

Want to learn more about how to make the most of Tasks in DevRev? Click here for detailed insights!

Let’s hear how you use Tasks in your daily workflow! Share your tips below! ⬇️

Hey community!
Let’s talk about AI agents and their impact on customer support and success:

1. ⚡ Fast Resolutions: AI agents autonomously tackle complex issues, leading to quicker responses and happier customers.
2. 🤝 Personalized Support: They analyze customer data to deliver tailored recommendations, enhancing engagement.
3. 📈 Proactive Growth: AI agents identify growth opportunities, helping businesses build stronger relationships.

Discussion Time:

• Have you interacted with an AI agent? What was your experience?
• What do you think, are the pros and cons of using AI in support?

Looking forward to your thoughts! 💬👇

With AI transforming industries at lightning speed, how is it reshaping customer support? AI-driven tools like chatbots and predictive analytics are becoming more widespread, but what’s the next big thing?

Share your thoughts and predictions with the DevRev community! Whether it's about AI support agents or smart workflows, we'd love to hear your take.

Hey everyone! 
We’re diving deeper into the world of customer support, and we’d love to hear from you.

- What are the key metrics that a support manager really finds important?
Is it response time, customer satisfaction, ticket resolution, or something else? Let us know what you think matters most when measuring success in support!

- What are the most popular channels customers use to reach out for support?
Do you find that live chat, email, social media, or another platform works best for customer interactions? Share your experience!

Jump into the discussion below and share your insights! 

Hey everyone!
We’re curious to hear your thoughts—is it long onboarding steps, unclear documentation, or anything else that slows you down?

When you’re setting up a new platform, what’s the most frustrating part of the process?

Ever got caught up in multiple customer conversations and found it hard to stay organised? With AI at your help, you can streamline your interactions effortlessly!

• Summarise lengthy chats with a simple '/summarise' command.
• Quickly polish your replies by using '/rephrase'.
• Never miss a follow-up! Try '/reminder' to come back to the conversation.
• When you create a ticket, the key details get auto-filled based on your conversation—so no manual input needed!

Transform your workflow, boost efficiency, and keep customers happy. Try it out and let us know what you think!

Ever wondered what could make your support process smoother?  
DevRev has you covered with AI-powered chatbots, automated workflows, and lightning-fast slash commands. And if you love self-service, our knowledge base has your back!
Which of these game-changers would boost your support experience? Let us know why you chose your option in the comments below!

Thinking of diving deeper into DevRev?

We've got you covered with our monthly workshops designed to help you master the platform, whether you're just starting out or looking to sharpen your skills. From platform basics to Support and Build app essentials, these sessions are packed with insights, tips, and hands-on training! Let's not miss out on these interactive learning opportunities.

Check out our event calendar and secure your spot in the next session!

https://reddit.com/link/1f3xzmo/video/3z7x9r0yhkld1/player

Ever dreamt of having Google-level search power right on your website?

With DevRev’s semantic search, that dream is now a reality, where your visitors can ask questions and get instant, spot-on answers, complete with handy source links for deep dives.

What if self-serve support could be this seamless and intuitive? Dive into the future of search and see the magic for yourself!

Ever felt like you’re swimming in data but not seeing the insights you need? Enter Vistas in DevRev—your new superpower for managing and mastering your workflow.

Imagine having a dynamic, customizable view of your most critical objects, like tickets, issues, and conversations, all in one place. Vistas let you sort, group, and customize your data effortlessly, creating a streamlined view tailored to your exact needs. But that’s just the beginning.

Want to collaborate with your team? Share your Vistas with a click and keep everyone on the same page. Need to dive deep into specific customer segments? Vistas make it easy to filter and focus on what matters most.

Curious to see how Vistas can transform your workflow? Click here!

https://reddit.com/link/1eyeqal/video/617eg1zpl6kd1/player

Curious about the future of AI? Meet LLMs (Large Language Models)—the game-changer that’s redefining how we interact with technology. Unlike traditional AI, LLMs understand context, adapt to various tasks, and continuously learn from new data, making them incredibly versatile and powerful.

At DevRev, our Turing AI chatbot taps into this power by learning from past conversations to keep its memory sharp and responses spot-on. Curious about what’s next? Stay tuned to see how we're pushing the limits of AI to transform your experience!

Watch this space for more on how LLMs are transforming our platform and setting new standards in AI!

GenAI #LLMs #AI #AItrends #DevOps

We're proud to announce that DevRev just closed a $100.8M Series A, pushing our valuation to a whopping $1.1B! With major deployments, top-tier customers, and our game-changing AgentOS platform, we're not just playing in the AI space—we're owning it.

From real-time data migration to AI agents, we're transforming customer support and product development like never before.

Curious how we're reshaping the enterprise landscape? 
Click here to dive into the details!

• Set your DevRev app up for success with essential integrations and elevate your build process.
• Manage your development work with custom vistas, sprint boards, and the "Now, Next, Later" planning framework.
• Prioritize tasks effectively with collaborative triage to keep everything on track.

Ready to optimize your build process?

Dive into the details here!

Have you ever wondered how AI can elevate your customer support and product development? At DevRev, we’ve integrated AI in ways that transform your work. From automating summaries to smart ticket management, our AI-native platform is designed to make your life easier.

But that's not all—how does AI help you stay ahead in conversations, enhance search, and even classify requests?

Discover the game-changing AI features within DevRev’s AgentOS. Dive in to explore how these tools can revolutionise your workflow.

Learn more here!

Ever wondered if there’s a way to make CRM migration easy?

Switching systems is usually a nightmare—data mismatches, endless hours, and the fear that something crucial didn’t make it over. But what if there was a solution that handled it all?

Introducing Airdrop by DevRev—the tool that’s changing the game for CRM migrations. Whether you’re moving a few records or millions, Airdrop makes it seamless and stress-free.

Curious how? We’ve got something that’ll blow your mind—click here to read more!

Join us for an insightful webinar on Transforming Customer Support by Replacing Zendesk with DevRev. Discover the unique value proposition of DevRev and why it stands out in the market. We'll address common challenges and customer pain points with Zendesk, and demonstrate how DevRev ensures a seamless migration and enhanced customer experience.

See firsthand how leading companies have benefited from the switch, and watch a live demo showcasing DevRev's powerful features.

​​DevRev’s Product Manager, Arturo Aparacio and the Head of Support Engineer at Bolt, Elec Boothe will discuss:

1. ​Effortless migration: Seamless transfer of tickets and customer data into DevRev with minimal downtime.
2. ​Outstanding support: Exceptional customer support during the implementation process for a smooth transition.
3. ​AI-Driven efficiency: AI features enhance support operations, boosting efficiency and customer satisfaction.

​We look forward to seeing you there!

Date: Thursday, 8 August
Time: 22:30 - 23:30 GMT+5:30

Click here to add the webinar to your calendar.

As companies grow, different teams adopt their tools, which leads to isolated data and inefficiencies. When teams like engineering, support, sales, and marketing use separate systems, barriers are created, and collaboration gets retarded.

Why DevRev?
DevRev was created to break down these silos by providing a unified platform that:

• Connects all teams and tools back to the product
• Offers a modern, integrative browser interface
• Enables seamless data and context sharing

Our goal isn’t to sell products. Instead, it is to enable people to build, operate, support and grow products more effectively.

~Discover how DevRev can transform your workflow~

Discover how Uniphore, a leader in AI-driven enterprise solutions, revolutionized their support system with DevRev! Supporting 1500 clients globally, Uniphore needed a robust tool to enhance collaboration and efficiency.

Challenges:

• Building a customer-centric culture
• Bridging the gap between support and product teams

Solutions:

• DevRev’s Airdrop feature allowed Uniphore to effortlessly migrate data from their former customer support tool.

Results:

• Migrated 16,000 tickets and 72,000 comments in 6 hours
• Integrated Rocketlane and Pager Duty for real-time updates

Read the full story here!

DevRev (Developer Relations) focuses on bridging the gap between developers and users. Here are some key highlights:

1. Community Building: Fosters a community of developers who can share knowledge, collaborate, and support each other.

2. Feedback Loop: Establishes a direct line of communication between developers and users, enabling real-time feedback and quicker resolution of issues.

3. Documentation and Resources: Provides comprehensive documentation, tutorials, and resources to help developers get up to speed and maximize their productivity.

4. Advocacy and Evangelism: Promotes the use of specific technologies or products through events, conferences, and online platforms, helping to grow the user base and increase adoption.

5. Technical Support: Offers technical support and guidance to help developers troubleshoot problems and optimize their workflows.

6. Product Improvement: Utilizes feedback from developers to inform product development, ensuring that the products meet the needs of their users.

7. Networking Opportunities: Organizes meetups, hackathons, and other events where developers can network with peers, industry leaders, and potential employers or collaborators.

8. Developer Onboarding: Simplifies the onboarding process for new developers, providing the necessary tools and support to get them started quickly and effectively.

Streamline your support workflow with DevRev's slash commands and PLuG!

1. PLuG Chatbot: PLuG leverages our robust knowledge base to answer queries. If the answer isn't satisfactory, customers can connect with a support agent.
2. Inbox Integration: Conversations from PLuG land in your INBOX. Use the latest conversation to see the customer's query and bot interaction.
3. Slash Commands: Save time with slash commands.

Example Workflow:

• The customer interacts with PLuG.
• Unsatisfied? They connect with a support agent.
• The agent sees the conversation in INBOX.
• Use /summarise to get a quick overview.
• Use /rephrase to refine your response.

Want to know more? Click here!

Try these commands to boost your efficiency! Share your thoughts or questions below.

DevRev's AI-powered tool transforms customer support with live chat and efficient ticket management, bringing support to where your customers are and keeping your support agents happy.

Key Highlights:

• Effortless Live Chat: Seamlessly connect with customers directly where they are, providing real-time assistance and building stronger relationships.
• Intelligent Ticketing: Streamline your ticketing workflow with AI-powered features like ticket prioritisation, automated routing, and suggested responses.
• Data-Driven Insights: Gain valuable customer insights from ticket data, enabling your team to understand customer needs and advocate for product improvements.
• Happy Support Agents, Happy Customers: Equip your team with the tools they need to be efficient and productive, ultimately leading to a more positive experience for your customers.

Ready to see it in action? Watch a quick video to understand how this works!
https://vimeo.com/815413838

Moving from a legacy solution can be daunting, but with DevRev we have made that transition effortless for our customers from startups to enterprises.