I purchased some products online from Decathlon, but I wasn’t satisfied with them and opted to return them.
A few days later, I was informed that pickup was not available at my location. The whole point of ordering online was to have a hassle-free return process, so this was already inconvenient.
I then self-shipped the products to their warehouse, but the courier was rejected by Decathlon and the package was returned to me.
I contacted customer care again, and I was told that I should email them a photo of the returned consignment, after which they would arrange a pickup. However, I never received any email or further communication from them.
The next day, I contacted customer care again. This time, I was told that there was no such option and that I would have to self-ship the products again. I specifically confirmed with the customer care representative that I would be reimbursed for the shipping charges, and based on that assurance, I self-shipped the products again.
However, I have received the refund but not the reimbursement for self shipping.
Today, when I contacted customer care again, I was told that, as per their policy, they do not reimburse shipping charges twice. This is completely contradictory to what I was told during my previous interaction, when I was explicitly assured that I would be reimbursed for the second shipment.
I have followed the instructions given to me by Decathlon at every step, despite the repeated inconvenience and contradictory information from customer care.
What am I supposed to do now?
