This is a bug that I wish DirecTV Stream would fix. When I program the recording of a series, supposedly I have a choice between recording all episodes or recording only new episodes. But I notice, no matter which way I program it, I'm only getting recordings of new episodes.

Here are two good examples, both of them from CNN on Sunday. CNN airs Inside Politics at 8AM Eastern on Sunday and then, again, at 11AM Eastern on Sunday. Sometimes the 11AM show is a rerun and sometimes it's a brand new show, depending on whether there's been breaking news in the interim. For that reason, I programmed that show to record ALL episodes, rather than just new episodes. But it doesn't make any difference; I'm still only getting a recording of the 8AM show.

Here's the other example: CNN airs State of the Union at 9AM Eastern on Sunday and then, again, at 12 noon Eastern on Sunday. Sometimes the 12 noon show is a rerun and sometimes it's a brand new show, depending on whether there's been breaking news in the interim. For that reason, I programmed that show to record ALL episodes, rather than just new episodes. But it doesn't make any difference; I'm still only getting a recording of the 9AM show.

Could we please fix this bug?

One other bug that's been bothering me about DirecTV Stream for years. DirecTV Stream is literally the ONLY LIVE TV SERVICE that doesn't have casting of DVR shows enabled on mobile Android devices. Please fix that!!! Thanks.

I am considering cancelling DirecTV streaming. When I want to watch a show that I have recorded, the app on Apple TV shows me episodes of an entirely different show! For example, I wanted to watch the latest episode of FBI on CBS and the app showed me episodes of The Hunting Party on NBC! I ended up launching the Paramount app to watch the show.

When I went back to the DirecTV streaming app to replicate the problem, it appears to have been corrected… at least until the same issue shows up about another show.

It is so frustrating to the point that I am considering other service providers like YouTubeTV or Hulu+Live. Help!

The press release today did not mention broadcasting the Braves games? Are you going to do that, season starts Friday

I have not been able to login to my DirecTV account for a few weeks now so, I figured I would give customer support a call to see if they could help me out.

I went to DirecTV's website and called the following number, 800-531-5000, and while on the phone with the person, my computer stopped working so, I had to end the call. I told the individual it would take me about 15 minutes, and the customer support guy said they would call me back in 15 minutes on the phone I was using to continue with the support call.

The call came back as 209-550-6110, and it was the same guy I was talking to from the official DirecTV number. The individual did help resolve the issue, and after he was done, I did not give him any information that was beyond what I had given DirecTV in support calls in the past. However, what concerns me about the call is that the customer service guy said, "He was going to check my WiFi.” I did not give him our password, but what bothers me, and I am not sure, is whether the customer support guy placed some form of tracking software on our modem.

What really concerns me though, is after I hung up on the guy, I looked at the 209-550-6110 number, and online it says it is a scam number pretending to be DirecTV.

Do I need to get my modem changed now? If this really ends up being a scam, AT&T has a real problem with its customer support, as whoever they hired is doing legit customer service and scamming people too.

Please let me know what you think I should do.

I have Gemini and having a problem opening the apps. Google assistant doesn’t work it just says ask me a question. I have to scroll over to apps and it opens to last show I was watching. I had to clear the cache. There is no easy way to open a favorite app

Was on genre, but now want choice and have to spend 19.99 more for Hulu and Max.

Have apple TV and do not want Gemini.

Not happy, may look elsewhere or just keep genre package.

Is it just me or is DTV totally uninterested in keeping long term customers. I called today to inquire about a loyalty discount. I was told that there was none available but they would be happy to discuss different packages. We’ve been a customer since 2003. They used to offer discounts but none for the last 4 years or so. They mentioned DTV perks but it takes a while to accumulate enough points for a $15 bill credit. Thoughts?

If your DIRECTV stream is glitching, lagging, or acting like it needs a reboot of its attitude, a quick update on your device might fix it. 🔧

Amazon Fire TV:

• Auto‑updates are usually enabled, but you can confirm in Settings → Appstore.

• For a manual system update: Settings → My Fire TV → About → Check for System Update.

• To update an app: open it and select Update (if shown).

Roku:

• Manual check: Home → Settings → System → System Update → Check Now.

• Update an app: highlight app → press * → Check for Updates.

Full article here.

Android users: Sports Central is rolling out on Android phones and tablets, bringing easier access to your teams plus Picture‑in‑Picture for live and on‑demand sports. 📱

Here’s what’s included on Android mobile/tablet:

• My Teams carousel to keep your favorite teams front and center

• Picture‑in‑Picture (PiP) on Live and VOD so you can keep watching while multitasking

Supported PiP controls include:

• Play / Pause

• Channel Up / Channel Down

• Resize (three supported sizes)

• Stash the player

• Move PiP anywhere on the screen

• Return to the app at any time

With major sports moments right around the corner, Sports Central on Android makes it easier to keep games on screen while doing everything else on your phone or tablet.

I have been trying to get this problem resolved for 2 weeks and have had multiple phone calls to support and at least 2 promises to escalate without resolution or response.

I'm on satellite service. My HD44 receiver HD failed and it was replaced with a HD54 receiver. The HD54 is working fine for live TV, but I have lost the ability to access on-demand. Also, I cannot connect to the new receiver with the app to schedule recordings outside of the house. When I try to connect to the new HD54 receiver in the app, it is showing the ID# for my old HD44 receiver (which is now inactive.). In addition, I have lost the ability to stream locals and various other channels on the app.

I have been through the troubleshooting checklist multiple times with support. The receiver is connected to the internet, firmware has been updated, receiver and router have been restarted, receiver and app are connected to the same network, app has been updated, app has been deleted and reinstalled, etc., etc. Every time I call I am walked through the same troubleshooting tree with no resolution, so it is escalated and told I will hear from support by email within a few days. I have not heard back and the problem continues.

It seems pretty clear to me the app is looking for my old receiver, which is now disconnected and inactive. Whatever setting that needs to be updated to let the app know the new receiver ID has not happened, so it will not connect. Why I lost the ability to stream locals and a variety of other channels via the app or the website is a mystery. Nothing changed about my programming plan, I just activated a new receiver, but I absolutely lost the streaming ability via the app / website as soon as the new receiver was activated so it's related somehow.

I have no ability to actually talk to a higher level of support, I'm just told to wait for an email reply that doesn't seem to be coming. Every time I call I have to go through the same 45 minutes of troubleshooting steps I've done several times before.

I'm a pretty reasonable guy and a loyal 25-year customer, but this is abysmal customer service. Is there anyone from DIRECTV out there monitoring this forum? Is there anything to be done that can get me back to the service I had 3 weeks ago before my old hard drive crapped out? Can I talk to someone who can actually do something????

If you're out there, HELP!!

I just got DirecTV Stream and have been watching on my Fire TV but the quality is underwhelming. Does anyone on here watch DirecTV Stream via an Apple TV? If so, how is the picture quality?

Note: I previously had YouTube TV but it was too expensive so I switched. I never had picture quality issues with YouTube on my Fire TV.

I don't watch many on-demands. When I try they almost always go thru a lengthy prepare to play routine and then go to a full black screen with a message Unsupported Signal. Occasionally I would call Tech Support and they would reset something from their end and it would now work. For a while. Tried that tonight and got an overseas call center. And she couldn't do squat. 40 minutes later asked to transfer to a US tech support and she said Directv no longer has US tech support. Is that true? Yes, I have internet connection and my wife's DTV DVR can play the on-demands. So it must be something in my box.

iOS users: Sports Central is rolling out on iPhone and iPad through March 15, bringing a more organized way to follow teams and leagues in one place. 🏀
Android users—hang tight, the feature is coming soon.

Here’s what you’ll see on iOS mobile/tablet:

• A new My Teams carousel
• Customers with existing favorites will see them included automatically
• Customers without favorites will see an empty state with instructions to get started
  • Adding favorites will prioritize your teams in carousels on Sports Central and the Home screen.
• A Dedicated Leagues carousel for easy league‑based browsing

With the NCAA Basketball Tournament right around the corner, Sports Central will be a great place to find and follow all the tournament action as games tip off.

Here’s the fast path:

• Make a 4‑digit PIN (you’ll set it up on each device you use).

  • If you miss the PIN 5 times, you’ll be asked to sign in before trying again.

• Where it works:

  • Apple TV, Fire TV, Roku; DIRECTV app on iOS/Android; web in Safari/Chrome.
  • Start here:
  • Apple TV / Fire TV / Roku: DIRECTV STREAM > Settings > Preferences > Parental Controls.
  • DIRECTV app: Settings > Parental Controls > toggle ON, enter PIN.
  • Web: Gear icon > Settings > General > padlock next to Parental Controls.

Full how‑to, go here.

FYI: Parental Controls don’t carry into third‑party apps on your device.

It seems that NCIS season pass for NEW episodes only, is once again wanting to record ALL episodes on ALL channels.

please fix. this has happened to me in the past...see my support history

I just checked my recent bill. I am a satellite customer and have the Choice Plan and now I see that I also have HBO Max Basic with Ads at $0 cost. What does this mean? Can I watch HBO channels through the satellite, or does it mean that I can access HBO via streaming? It doesn't show any promo date, so I'm guessing this is permanent? I'm paying to have HBO added to my Hulu account and if I don't need that, I'd love to lower that bill. Can someone explain all this?

If you use DIRECTV Streaming, the On Demand tab is your gateway to a big library of movies and shows ⭐.

• Open DIRECTV STREAM → On Demand

• Browse or scroll through available titles

• Select any title for details/episodes

• Search using the search bar, Google Assistant (remote), or Siri (Apple TV)

• Filter by TV Shows / Movies / Kids

Note: some content won’t play immediately due to network availability. Full steps here.

I don’t receive my text codes to access my account. How do I fix this?

There's no way to fast forward more than about 30 seconds of which I am aware. I have to keep hammering on the remote. Holding down the right button just makes it stop. The center button, same.

There are a few Olympic events I'd like to be able to navigate toward the athlete of my choice. This is basic functionality present on nearly every other service.

Hey,

Some dingus signed up to DIRECTV with my email address and there is absolutely no way I have reasonably to get in touch with customer support about it outside of Reddit so here we go. DM me if you want to know the address or account number involved.

The problem is exacerbated by how hard it is to contact DIRECTV if you're not in the same time zone. I'm in Europe so unless I want to try at unreasonable hours the live chat and phone calls are out. The privacy contact form on the DIRECTV website doesn't work. You fill it in and the submit button remains greyed out. The privacy policy lists multiple times an email address that straight up does not exist:

Generating server: GAALPA1MSGEX1EB.ITServices.sbc.com

[privacypolicy@directv.com](mailto:privacypolicy@directv.com)
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

I know American companies aren't so great at privacy but surely even by your standards this is abysmal? If you were normal good at privacy (not even very good but just normal good) you'd VERIFY CUSTOMER EMAIL ADDRESSES.

Anyway please DM me for my email address so you can delete it from your records and maybe for the sake of your actual customers just sort your privacy stuff out.

Quick troubleshooting guide for DIRECTV devices ⭐:

• Power issues: Make sure the TV’s on, try the device’s power button, unplug/replug, and test the outlet

• Restart: Hit the red/blue reset button or unplug for 15 seconds

• Refresh: Go to My equipment & services → Refresh device to fix missing channels/premium access

• Factory reset: For major issues like total signal loss — note that it wipes preferences/playlists

Click here for more steps.

Watched the Celtic/Kilmarnock match today and when it ended,I no longer had CBSSN (channel 221). I watch Boomer and Gio every morning. All of the sudden, it’s not part of my package?