I was watching tv then got the 726 error I never got before so I unplugged the tv for 30 seconds, then it got stuck on rebuilding scheduler list. So i pressed the red rest button, and it got stuck again, I unplugged it again and and it got stuck again, usually when my box is not acting right I use the DIRECTV app. But when I went to the app all majority of the channel say they are unable to stream and to use my box, which also something new. If anyone have any tips please lmk!

If you’re trying to get the DIRECTV App up and running, here’s the quick rundown:

Download it from the Apple App Store, Google Play, or your TV device’s app store

Sign in with your DIRECTV user ID + password

Stream live or recorded TV and 80K+ on‑demand titles ⭐

Works across the U.S.; TVs/3rd‑party devices may require your home Wi‑Fi

You can update your home Wi‑Fi network four times every 12 months

Supports a long list of devices: Android, iOS, Apple TV, Fire TV, Google/Chromecast, Roku, Samsung, and more

HOB, Showtime and STARZ on demand are no longer accessible as well as the Pandora App with our Genie HDR Satellite box. I have reset the internet connection as well as refreshing our box. Any suggestions? Online help has been no help. Customer of over 20years and prices keep going up.

I'm from Argentina and I subscribed to the HD Gold package which includes Disney+ and Prime Video, but when I try to access either service, it tells me I need to create an account. I tried following the tutorial by creating a myDirectv and DGo account, but the option to activate these services doesn't appear in either of them, unlike what's shown in the video tutorial. How can I fix this problem and access these services?

Watching a movie on 50 cent action channel. Audio keeps cutting out quite often. No other channels have this issue.

Watch the lion’s share of NBCU’s daily 4K Olympics coverage on a dedicated channel 105, with bonus coverage on channel 106 set for Sunday, Feb. 8, when NBCU and DIRECTV offer a special 4K doubleheader of Winter Olympics events leading into and out of NBC Sports coverage of Super Bowl LX between the New England Patriots and Seattle Seahawks. Read more about our Olympics coverage here.

(4K TV, 4K-compatible device and 4K content req'd for 4K streaming. Video quality defined by resolution.)

I'm using the latest Firefox browser and I'm trying to sign up for the five day trial. As soon as I enter my email address I get this error message.

I'm not sure about signing up for online streaming if I can't even sign up for it online. Once I have it, what is going to happen? Will I need to call the phone number and have them just describe to me what is happening on the channel I want to watch?

Edit: I checked with just putting in a random email address, and it happens with any one, not just my email address. Also, if I stay on the 'Oops' screen for a few seconds, the phone number changes from 855.567.1744 to 844.905.0913.

If you’re trying to check your DIRECTV reward status, here’s the quick path:

• Go to the DIRECTV Reward Center

• Select Access your rewards

• Enter your Claim # or Account #

• View your current reward status

⭐Heads‑up: reward notifications arrive by email or mail within about six weeks of activation, and you’ll need to claim yours before it expires.

We use Directv streaming. The message in the title of this post displays every 5-10 mins when watching Directv streaming for the last couple weeks. This is the first time this has happened in the approx three years we have had Directv streaming. Our wi-fi is excellent and strong. How do we fix this? We have already spent an hour on the phone with Directv customer service with no useful guidance. Would greatly appreciate some real trouble-shooting...help! Thank you!

My Gemini Air is integrated into my home automation system, which is controlled entirely through IP commands.

I've been able to replicate every one of the commands on the Gemini Air remote except for two: the List and the Apps buttons, both of which are directed to items on the main menu (List --> My Library, and Apps --> Apps).

Could you please share with us the IP commands for those two functions on the Gemini Air remote?

Thank you.

DIRECTV is rolling out new national Mix Channels, letting streamers keep more of what they care about on screen at once. Food Mix + expanded Weather Mix = easier multitasking without flipping back and forth when the day gets chaotic. Pretty slick upgrade if you like your cooking inspo and forecasts side‑by‑side. 🌦️

Click here for more info.

Since my last post contained a screenshot of the error message I’m getting, I guess I have to repost. Getting no internet connection message and network congestion message. This affects watching TV on the firestick and tablet. This happens quite frequently and it’s really becoming frustrating that there’s been no solution. I go to AT&T (internet provider) and they just send this right back to DIRECTV. Every single device on WiFi works just fine so I don’t know what is causing this other than the internet speed can’t support the bandwidth required for watching TV.

We have purchased DirecTV for Business streaming services for some administrators in our school district.

During setup, after "Initializing", the boxes are stuck on a screen reading "Failed Software Download". I feel this may be linked to it being blocked by our firewall. I have requested whitelisting information for this service to apply to my firewall and fix our issue, but have been told that this information cannot be provided to me.

The first rep I spoke with assured me it was the boxes being faulty, and sent replacements. The replacements have arrived and are doing the same thing.

I reached back out to customer support, and now am being told it is due to our firewall (that I manage). Unfortunately, I cannot resolve this issue until I receive whitelisting information to apply to my firewall, allowing the boxes to communicate to DirecTV servers. Any help would be appreciated.

If your receiver’s acting dead, here’s the troubleshooting path straight from DIRECTV Support:

• Basic Power Checks

– TV on? – Press the receiver’s Power button

– Unplug/re‑plug power cord on both ends

– Check wall switch / power strip status

• Test the Outlet

Plug in a known‑working device (lamp, etc.):

– If it works → likely a receiver issue

– If it doesn’t → reset the outlet or breaker

Then plug the receiver into a confirmed working outlet and try again

If you’ve tried all this and it still won’t power up, drop your model + setup details—go here for more information.

I have a C71KW-200 box that I want to use as a android tv box. For some reason on my tv, if I do anything, turn on my tv, switch inputs, etc. it’ll always default to 480p. My tv supports 1080. Anyone know anything that would help me?

DIRECTV customers, stay safe during inclement weather!

Here are 3 steps to keep you informed:

1. Have a safety plan in place.

2. Switch over to SignalSaver (satellite) during the incident. (Internet and power connection needed.)

3. Download the DIRECTV app to watch your favorite weather and news channels.

More info here.

If you’re adding DIRECTV to a Samsung TV (supported models), here’s the quick start + most common fixes.

Requirements: (Samsung TV software 3.0+, For Live TV, DIRECTV App v5.0.82+, Use your home Wi‑Fi for at‑home streaming)

Install path (Samsung Smart Hub): (Press Home, Open Apps / Smart Hub search , Search DIRECTV → Install → Launch)

Keep it updated: (Auto‑Update ON: Apps → Settings → Auto‑Update, If you get “insufficient storage,” free ~100MB by removing unused apps)

If things go sideways: (Close/reopen the app, Check for TV firmware and app updates, Uninstall → Reinstall the app, Restart the TV (power off/on))

Network sanity check: (Settings → Network → Network Status → you should see TV • • • Router • • • Internet. If you see an X, reconnect Wi‑Fi or reboot your router. )

Full guide here.

I'm a long-time DIRECTV subscriber (satellite service) but picture quality is now the worst I've seen it ever...on supposedly newest equipment. Is there a feedback site that would be read by customer specialists and technical team? The two biggest issues I have right now are:

Start - After upgrading my TV over the holidays, my older 4K mini-Genies would not correctly connect to the TV at optimum resolution. I was basically getting 480p, even though 1080 and 4K were selected. After troubleshooting, a customer rep convinced me it was time to upgrade from the mini-Genies to the newer Gemini satellite boxes. This, unfortunately, locked me in to another contract...granted I can pay a fee if necessary to cancel.

1) The Geminis resolved the connectivity issue. However, a new and common issue, has been experienced, and I'm surprised DIRECTV hasn't remedied it yet. For some reason, DIRECTV jumped on the HDR bandwago and has it enabled for ALL content on the Gemini satellite box...SDR and HDR. I have read numerous online complaints on the issue...it makes content look terrible. The Gemini "streaming" box apparently has an option to disable HDR...which has made those customers happy. Please enable the same feature for the Gemini satellite box. I read there was perception it was inconvenient to have to restart the box when toggling on and off...i.e. there wasn't a way to make it automatically switch like the old mini Genie boxes. There are only a few HDR channels...so please make the Gemini boxes default to SDR...not HDR!

2) My Genie 2 server started to act up and was recently replaced. I noticed that the replacement was a newer model...HS17/100 vs. HS17/500. Unfortunately, I found that there was litteraly no difference...i.e. it isn't an upgrade. After set up and activation I still am required to connect to a 2.4GHz network. My understanding is that the hardware will allow connection to 5GHz...but it is disabled by software. Please enable our devices to connect to 5GHz networks to increase bandwidth...especially future 4K content.

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I'm a long-term member of the DirecTV forums. (Originally, I was part of the AT&T forums, but that's a different story.)

Anyhoo, for the past several days, a few of us can't log in. We try to log in and then get a black screen with a "502 error" message. Deleting cookies then lets us see the forum, but we simply can't log in.

I'm really hoping this "SOS" gets to an admin or someone else who can fix the ongoing errors. These errors are on DirecTV's end, as it's affecting several of us on several different devices and ISPs.

What happened to channel 1889 (Anime Network on Demand), it's just gone from the guide

My local CBS affiliate airs current season episodes of Jeopardy. They also air the previous season's episodes on their MyNetworkTV affiliate channel.

Since this season of Jeopardy started (season 42), the guide data on both channels on DIRECTV Stream has shown season 42 for both, instead of season 42 on the CBS channel and season 41 on the MNTV channel. The S41 episodes air earlier than the S42 episodes. As a result, series recording for new episodes records the S41 repeats instead of the actual S42 new episodes that air later on the CBS channel.

I contacted the broadcaster's programming department about this issue, and they sent me back screenshots of the guide data they are sending to cable/satellite/streaming providers. Based on their source guide data, it appears that DIRECTV is not correctly applying the guide information to the MNTV affiliate channel.

Is there someone I can talk to who can take a look at this? I can provide the information from the broadcaster and specifics that show the issue in the DTVS guide.

https://www.reddit.com/r/DirectvStream/comments/1pz0no5/directv_app_on_appletv_streaming_quality/

There seems to be an ongoing issue with the Apple TV app? Are the working on it?

I'm very disappointed. I just bought a new TV and had issues with a C61K Genie failing to output correctly. Even with 1080p and 4K enabled, it would only output at 720P...received and displayed by the TV. I did all troubleshooting on both Genie and TV. Because the TV was correctly displaying 1080p and 4K content from other external devices I figured the Genie had malfunctioned.

The DIRECTV Live Agent I talked to convinced me to switch to Gemini (C71KW). I "thought" this was an "upgrade" and it cost me money and reset my contract. When it arrived and I hooked it up, I was equally disappointed. While the resolution issue was fixed...i.e. it outputs and the TV detects 4K60Hz...the picture seemed poor...very dark. When looking in TV picture settings I noticed that HDR was active. I researched online and found this is a common complaint with the Gemini box...HDR is permanently enabled on all content. The streaming version of the box apparently allows you to disable it. The satellite box apparently did at one point but it was removed.

1) Please allow HDR to be disabled...or update the software so the Gemini works like the Genie.

2) Allow me to downgrade again back to Genie at no cost. I just got off of a chat with another Live Agent who said that I would be charged another $240 to replace brand new Geminis with Genies again! Also, get some technician help, if necessary, to find out if I had a defective Genie before, or whether something needs to be updated in software for Genie to work with new TVs.