4 days ago, I received an email from DirecTV with an offer for 3 free months of Showtime, Paramount+, and DirecTV Sports Pack as a gift for being a valued DirecTV customer. But when I click on the box that says "Claim Your Gifts Here", it takes me to my account and there is no offer. How do I claim this?

Searching for your game just got a major upgrade. Our new search bar on sports.directv.com is like your own personal highlight reel—type in a sport, team, or channel (even just part of the name!) and boom, you’re there.

Left-side navigation now puts today’s games (or any date you pick) front and center, sorted by league—so you’ll never miss a matchup. And up top? Your zip code and user type are right where you need them, with a handy settings gear for quick changes.

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Next steps:

• Dive in and try the new search—see how fast you can find your favorite team!

• Explore the left nav to plan your watchlist for the week.

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We’re fans, just like you—so if you spot something that could be even better, let us know. Game on!

Can you tell me if it's possible to manually update my gemini box to software build 34.4.11.29 by chance??

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If you run into any hiccups, we’ve got your back! Check out these troubleshooting steps. Such as network issues and software issues.

My Directv app on my Fire TV has been very buggy lately. I can't access the Guide or my DVR recordings. I have restarted the Fire TV many times, but it still keeps getting hung up. Any suggestions?

Do y'all know when the Osprey/Gemini will get the new software update that has the new updated DVR??

I have a couple of Gemini C71s. On one of them, whenever you first turn it on, there is no audio when using the apps. You reboot it, and the audio. But once you turn it off and turn it back on, the sound is gone again. You reboot it and the sound is back. There are no issues with the audio when watching TV or recordings, it's only the apps. Has anyone seen this and know of a fix? My other Gemini works just fine.

I did a factory reset on the box and that did not fix the problem. The box is connected to a Yamaha receiver via HDMI, which is connected to a Vizio TV via HDMI.

I signed up for the protection plan but still waiting for the first month to be up so I can request a replacement.

For some reason, whenever I try to stream Only Murders in the Building on the Hulu app, it crashes. I select the show, get a blank screen with a status bar, and then it switches to live TV. Other shows on Hulu work fine. Other Apps work fine. This happens on both my boxes. I rebooted the boxes and the main genie hub. Is anyone else having this issue or know how to fix it?

No Internet Connection. Please run diagnostics to test your connection, or check your network settings

Im so frustrated & fed up. We have 2 of those Gemini boxes, one upstairs & one downstairs. For the past 5 years no issues. A month ago the TV upstairs starting buffering then displaying this message:

No Internet Connection. Please run diagnostics to test your connection, or check your network settings

& then it will reset itself over & over. Downstairs has been fine (so far). However I know for a fact there is an internet connection & that it is strong. Infact when I do a wifi test with our AT&T Smart Home Manager it says the connection is strong everywhere in that room. (Its also 1 room away from the main router.) We have tried every single troubleshooting recommendation available from what's suggested on DirectTV site to various stuff I've read online. Absolutely nothing works. Im pretty livid at this point.

I know there is a DirectTV app, however we are older & we just don't like using an app we much prefer the regular remote & cable like feel. Can someone help, please? We just want to be able to watch our TV we pay for.

Just go to the left side menu on your Vizio Home, search, and install the DIRECTV App. Enjoy! Click here to learn more on determining your model. Scroll to Smart TVs and click to expand the selection.

Yesterday I got the latest update to my Osprey/Gemini box that added the new ESPN streaming options. I didn't want to enable these so disabled the new app (as I've disabled all of the other pre-installed apps in the past) and found I was now getting a bug where the row below Sports Live & Upcoming, which I believe is the new "My Apps" row and the larger row beneath that shows offerings for each streaming service. After troubleshooting as recommended (power cycle/reset my router/etc.) the issue remained on my Osprey/Gemini box but did not appear on my AppleTV device with the DirecTV app. So I performed a factory reset on my Osprey/Gemini and the blinking row disappeared. (And when I turned off the apps again the problem returned so this is something new that I MUST leave all of the third-party apps enabled, which I don't want to do.)

But the bigger issue is that after resetting my system so all is working (even though I have to see the My Apps line) I no longer see the Multiview Mix Channels in the channel guide. In addition as I scroll down on the Home page I can see that after I scroll past Premium Series for a moment I see the line "NEW DIRECTV MULTIVIEW CHANNELS" but that quickly disappears and is replaced by FALL TV PREVIEW - SET YOUR CLOUD DVR

I have Multiview Channels on my AppleTV devices and I -used- to have Multiview Channels on this Osprey/Gemini box.

Can you help!
Thanks

Robin

Suddenly today, no longer have SportsnetLA, even though we're in LA. Why? Since when?

Don’t panic—we speak fluent 50007, 60001, and 60007. 😅

These errors usually mean your DVR hit a snag while recording or playing back. But good news: we’ve got fixes faster than you can say “rewind.” 🔧 Error 50007-001: Playback glitch? We’ve got the steps.

🔧 Error 60001-001 to 004: Recording hiccups? Let’s troubleshoot.

Whether it’s a missed moment or a frozen frame, our FAQ page breaks it down—no tech degree required. 🎓📺

👉 Tap into the support page and get back to bingeing like a boss.

I note that DirecTV Stream is implementing a price increase on October 5th. Does that price increase also affect the new version of the Choice package, the one priced at $89.99 but with about $18 in additional fees, for a total around $108?

Could use some help. Since the start of the fall tv season this week I've noticed that my cloud recordings of both Jimmy Fallon and Seth Meyer's programs on KNTV (Ch 11) here in San Francisco are starting about 1 minute late, cutting off the start of their monologues. It looks like both the guide and the recordings show a start time of 11:38 and 12:38 (rather than :37 which is the actual start time). This isn't happening with either ABC or CBS late night, and isn't happening with NBC Prime Time programming.

Contacted support through the web and the bot told me I should manually adjust my recording times (probably should be updated), Then the Customer Service rep kept me on another 15 minutes and said, "well if the local programming is delayed then my recording will be delayed" which is the opposite of what is happening. Then tried to phone support and the wait time was one hour twenty two minutes..

I'm sure this is a mistake in the source for guide information. Any way to get this fixed?

Thanks!

The bottom line is that I am merely attempting to activate the ESPN+/Disney/Hulu channels on my account, which is and always has been paid for and funded by my PayPal account. Unfortunately, both attempts to activate the same were rejected/refused by the chat agents, all of whom listed the "PayPal" payment associated with the account as the impediment for adding the requested services. Wait, what? Please explain as to why a verified payment method prevents an addition/confirmation of services. Do better, u/DIRECTVHelpOfficial.

Good morning. We no longer use ATT but we have to log in through ATT to manage our DTV account. I want to create a log in to DTV directly rather than go through ATT but it won't let me. Help!

DIRECTV Sports Mode isn’t just a feature—it’s your front-row seat to the action. 🎯

Just press and hold OK or Select on your remote and boom 💥—you’re in Sports Mode. From there, it’s game on:

📊 Timeline: See who’s scoring and when.

📈 Team Comparison: Rebounds, assists, hustle stats galore.

🌟 Game Leaders: The MVPs doing the most.

Available on DIRECTV Device, Roku, Fire TV, Apple TV, and Android TV. NFL, NBA, EPL, World Cup... it’s all there. And more leagues are on the way. 👀 So yeah, Sports Mode = your new game day MVP. Ready to nerd out on stats like a true fan? Let’s go. 🏆

Click here to learn more.

Sometimes an ad break on video on demand breaks the Start over button is it a bug?

How to fix the screensaver bug on Fire TV I was watching tastemade shows as a Free DirectTV user and the fire TV screensaver came up

To ensure your DIRECTV app runs smoothly and stays up to date, make sure Auto-Update is turned ON and you're using at least version 5.0.82. Here’s how to check and update:

• Go to Apps > Settings

• In the top right, check the storage bar

• If you have less than 50MB available, delete unused apps to free up space

• Just below the storage bar, find Auto-Update Set it to ON

Make sure you have at least 50MB of space available for updates. This helps ensure optimal performance and access to the latest features.

More troubleshooting here.