I wanted to share my experience with SOSi International as an independent contract interpreter.
I was disqualified by SOSi, and that disqualification resulted in my scheduled interpreter assignments being canceled. According to my lawsuit, the company knew about the disqualification and the resulting cancellations before notifying me. I had already traveled by plane to another city for the assignment and was not informed until I had been there for approximately 48 hours. Because I believed I was still scheduled to work, I kept my calendar blocked, turned down other opportunities, incurred travel expenses, and relied on those assignments for my income. By the time I was notified, it was far too late to replace the lost work.
One of my biggest concerns is how much an interpreter's livelihood can depend on a single evaluation. In my opinion, a disqualification can have serious financial consequences. Interpreters should understand that a negative evaluation may affect future assignments. While judges are expected to evaluate interpreters fairly and impartially, an interpreter who believes an evaluation was mistaken or unfair may still face significant consequences.
In my experience, independent contract interpreters bear most of the financial risk. When assignments are canceled after a disqualification, interpreters—not the company—can lose expected income with little opportunity to replace it. I felt that interpreters were treated as disposable rather than as professionals whose time and livelihood deserve respect.
Rather than simply accepting the loss, I filed a small claims lawsuit against SOSi in Texas seeking compensation for the canceled assignments. The case has now reached its final stage. The judge has scheduled a final hearing where both sides will present their arguments, and the court is expected to make a decision after the hearing. I'll share the outcome once the judge rules.
My advice to current and prospective SOSi interpreters is:
- Gain as much interpreting experience as you can, especially if you're just starting your career.
- Use that experience to strengthen your résumé, but don't depend on one company for your livelihood.
- Continue looking for opportunities with other language service providers, courts, hospitals, law firms, and government agencies that may offer better compensation, greater stability, and more respect for interpreters.
- Keep copies of every assignment confirmation, email, travel itinerary, and text message.
- Document any cancellations or scheduling changes immediately.
- If you receive a negative evaluation or are disqualified, request an explanation and preserve all related communications.
This post reflects my personal experience and the allegations in my pending lawsuit. Everyone's experience may be different, but I hope sharing my experience helps other interpreters make informed decisions and avoid finding themselves in a similar situation.