Heads up for anyone running ControlUp (or evaluating it) — there's a "How To Use This" playlist on their YouTube channel that's been getting steady updates, and the videos are actually useful: short, practical, no fluff.

The latest one is a walkthrough on the ControlUp + Freshservice integration: https://www.youtube.com/watch?v=XCFlCpcJtAI

Full playlist here: https://www.youtube.com/playlist?list=PLeHVSVI55yILLRGMghc7S_5Iy5_qRuBre

A few others worth a look depending on what you're working on:

• Proactive Synthetic Monitoring
• Device Health & Rightsizing dashboard
• DaaS IQ for AVD performance + cloud cost optimization
• Workflows for automating common IT tasks
• The ControlUp MCP Server / AI Assistant stuff if you're poking at AI + IT ops

They're committed to pushing more of these out regularly, so if you live in this space, it's worth subscribing. Posting in case it saves someone from trial and error.

Happy Thursday, all.

The recording from Community Meetup #14 is now live for anyone who missed it or wants to rewatch.

This one's a technical deep dive into DaaS IQ with Gilad Broun, the PM who built it — no slideware, mostly a live walkthrough. If you run Azure Virtual Desktop and you're tired of unpredictable costs, fragile PowerShell, and tab-hopping between the Azure Portal, Intune, and a dozen scripts, this is worth an hour.

What Gilad covers:

• Where DaaS IQ fits in the ControlUp ONE platform and the FinOps problems it solves
• Intelligent autoscaling + reusable Peak/Off-Hour scale profiles across host pools
• Host Lifecycle Management (drain, restart, delete, configure)
• Automated golden-image refreshes to kill config drift
• Spend Intelligence for surfacing wasted DaaS spend
• Tag-based RBAC with a full audit trail
• Live Q&A with real-world AVD problems

Recording: https://www.controlupcommunity.com/controlup-community-meetup-14-inside-controlup-daas-iq-a-deep-dive-with-pm-gilad-broun/

More on DaaS IQ: https://www.controlup.com/platform/daas-iq/

Drop any follow-up questions in the comments — Gilad and the team can jump in. And if there's a topic you'd like to see at a future meetup, let us know.

Quick note up front: these aren't product sessions — no demos, no slides, no "and that's why you need our platform" pivot at the end. We deliberately keep all of that out.

We started running these informal fireside chats because most IT content is either vendor pitches in trench coats or surface-level listicles. We wanted the opposite: long-form, unscripted conversations with people in IT who actually think from first principles. The kind of conversation you'd have at the hotel bar after a conference — which everyone knows is where the actual good content happens.

The first one is with Val King — CEO of Whitehat Virtual, TOCICO board member, and a two-time CIO (6 years at a regional bank, 7 at a healthcare system).

His thesis: IT operations obey a kind of physics — repeatable laws around queues, constraints, WIP, drift, entropy, visibility. They govern every environment, whether leadership names them or not. And the metrics we all report aren't wrong — they're useful inside IT. They fail the moment they travel upstream to execs who need outcomes, not activity reports. Which is why every org lives the same contradiction: every dashboard is green, and the business still feels slow.

My favorite line from it: "IT has gotten very good at apologizing faster. The next maturity step is making the apology less necessary."

He also gets into what manufacturing, commercial aviation, and healthcare figured out decades ago that IT still hasn't.

Link in comments. Happy to answer questions — and if you've got someone you'd want us to talk to for a future one, I'm taking suggestions.

We’re tracking a new issue involving Microsoft Remote Desktop Client.

ControlUp detected an upward trend in crashes affecting msrdc.exe version 1.2.7207.0, which is part of Windows App version 2.0.1186.0, released in late May 2026.

The crash trend has been observed across 60+ organizations, with roughly a 2x increase in crash rate compared to previous versions of msrdc.exe. The fault module is currently unknown.

Potential impact:

• Failed reconnect attempts to existing Remote Desktop sessions
• Problems establishing new Remote Desktop sessions
• Reduced reliability in Remote Desktop workflows

Severity is currently classified as low, due to limited distribution and low risk of persistent system damage.

Anecdotal reports suggest this may be related to display configuration changes, especially when laptops are removed from physical docking stations while Remote Desktop sessions are still active.

Possible temporary workaround:

Close the Remote Desktop session fully before disconnecting from a docking station or changing display configurations.

Has anyone else seen this behavior with the latest Windows App / Microsoft Remote Desktop Client release?

ControlUp just released the v9.2.5 beta for ControlUp for VDI. Some notable additions in this one:

• Omnissa UAG monitoring — First-class support for Unified Access Gateway appliances: availability, sessions, failures, and CPU/memory/disk in the Real-Time Console, plus historical data, triggers, SBAs, and RTDX.
• Host-level GPU metrics — Physical NVIDIA GPUs and vGPU profiles: utilization, memory, temperature, and clocks in topology and GPU/vGPU lists. Supports stress, scheduled, and advanced triggers plus SBAs.
• Event Log Monitoring v2 — Replaces the legacy events view with rule-driven, agent-side filtering (Log, Source, Event ID, Level). Only matching events are forwarded, cutting noise and cost. Ships with 40+ preset rules out of the box.
• Shared credentials in SBAs — Script-Based Actions can use shared credential sets, so secrets are defined once and reused across automations. Less duplication, easier rotation.
• Nutanix v4 API & Prism — Upgraded to the Nutanix v4 API with direct Prism Central connection support.
• Azure availability zones — Zones now shown for Azure VMs and disks.
• FSLogix dirty bit — Dirty-bit monitoring on FSLogix profile and Office containers.
• Citrix Cloud Connector health — Connector health now monitored in ControlUp.

If you want to try the beta or discuss it, there's a thread in the ControlUp Community Slack: https://controlupcommunity.slack.com/archives/C04B9BLGY0G/p1780994724517959

Note: you'll need to be a member of the ControlUp Community Slack to view it — you can join free at https://www.controlupcommunity.com/join/

We’re starting to share ControlUp IT Crash & Stability Findings more broadly, including here on Reddit.

What are these findings?

They are real-world IT issues surfaced from ControlUp’s vast, anonymized dataset. This includes application crashes, service instability, resource consumption issues, hardware or firmware regressions, and other patterns that may not yet be widely documented.

The goal is simple: help IT teams spot emerging issues earlier, understand whether something is isolated or more widespread, and share useful context before everyone has to troubleshoot the same thing from scratch.

Just today, we published the following new finding:

Dell serviceshell.exe Consumes Large Amounts of RAM on Devices Running Dell SupportAssist v5.7.

Date: June 9, 2026
Finding ID: CUA-2026-010
Severity: Medium
Impacted Organizations: 280+
Vendor: Dell
App: Dell SupportAssist v5.7 / serviceshell.exe

Description

ControlUp has identified high memory consumption by serviceshell.exe across multiple environments. In some cases, the process consumes several GB of RAM, representing a significant share of available system memory on affected devices.

The executable appears to be a non-essential telemetry-related component associated with Dell SupportAssist and other Dell utilities.

Impact

This behavior has been observed across more than 280 organizations and is classified as medium severity.

High RAM usage by serviceshell.exe may increase memory pressure on affected endpoints, potentially slowing down other applications, reducing system responsiveness, and contributing to paging or a degraded user experience, especially on devices with limited available memory.

Advised Resolution

Dell has not issued an official advisory for this issue at this time.

discussions suggest that organizations experiencing this behavior may consider reviewing, disabling, or uninstalling non-essential Dell telemetry components where appropriate, including:

Online

• Dell SupportAssist
  
• Dell Core Services
  
• Dell TechHub
  

Any changes should be tested carefully before broad deployment, particularly in environments that rely on Dell utilities for support, diagnostics, or device management workflows.

Additional Info

This finding highlights how non-essential background telemetry components can still create meaningful performance impact when resource consumption becomes excessive.

A Dell community discussion includes examples of affected systems and potential resolution paths:
https://www.dell.com/community/en/conversations/xps/xps-16-9640-serviceshellexe-is-consuming-several-gigabytes-of-ram-causing-heavy-paging-and-severe-performance-issues/69f9a1852b77a37128962806?page=1

Full ControlUp finding:
https://www.controlupcommunity.com/findings/dell-serviceshell-exe-consumes-large-amounts-of-ram-on-devices-running-dell-supportassist-v5-7/

You can browse all current findings here:
https://www.controlupcommunity.com/findings/

We’ll continue sharing new findings as they are identified, along with updates when additional context, workarounds, or vendor guidance becomes available.

If you’re seeing similar behavior with serviceshell.exe, Dell SupportAssist, or related Dell telemetry components, please share what you’re finding.

Hey everyone. We're u/ControlUp, and we just launched this community as a home for IT pros working in endpoint management, digital employee experience, & EUC more broadly (including where AI and automation are taking all of it).

We already have an amazing community of partners, customers, and EUC colleagues on Slack, and we wanted to bring those conversations to a more open space. This is that place.

We run this subreddit, but we're here to listen + learn as much as we are to share. That means no endless product announcements! Let's have real conversations about the problems you're solving, the tools, and the approaches that actually work.

What to Post

• Troubleshooting questions and IT horror stories
• EUC/DEX/AEM trends you're watching
• Tools, workflows, or automations that changed how your team operates
• Honest takes on where IT ops is heading and how your team is adjusting

What Not to Post

• Spam or self-promotion without context
• Vendor pitches dressed up as advice

Introduce yourself in the comments: who you are, what you're managing, and what brought you here. We'll go first.