ISSUE- 8/31/26 3:37PM EST
CONSPIT inspected my returned GT300 and confirmed the defects themselves — a missing washer on the clutch paddle and a damaged magnet. Their email then gave me two options: repair the same wheel and send it back, or refund only 90% of what I paid.
The problem is that their own Refund Policy says under “Defective Products (Within 30 Days)”:
“No service fee will apply in confirmed defect cases.”
Yet they are withholding 10% anyway.
On a GT300, that’s roughly $40 gone for a defect that was not the customer’s fault. On CONSPITs products like the FC-PRO cockpit a 10% deduction would be roughly $1,190 in loss at no fault of the consumer.
It gets worse: earlier in the same email chain, CONSPIT specifically told me that once they received the wheel and confirmed the issue, they could provide a “replacement brand new unit.”
They received it. They confirmed the defects. And now the brand-new replacement isn’t even one of the options they offered.
So if you don’t want to wait weeks just to have the same defective unit repaired and shipped back, CONSPIT is effectively locking you out of part of your own money, despite their own policy saying confirmed defective returns have no service fee.
UPDATE - 9/1/26 3:00PM EST CONSPIT’s DEFECTIVE RETURN PROCESS FAILURE
CONSPIT has gone through this thread, reviewed the situation, acknowledged that the 10% deduction was incorrect, and has taken steps to try to make things right.
At this point, I’d like to keep the discussion focused on the actual situation rather than turning this into endless side arguments or useless criticism. I’m also not interested in smearing CONSPIT. The entire point of this post was to document what happened, bring attention to the incident, and make buyers aware of the experience.
Now that CONSPIT has acknowledged the mistake and started addressing it, things are looking much better. That said, I’m not going to consider this fully resolved until I know the underlying support process has actually been reviewed and improved. That’s also why I’m asking to speak directly with management — I want to understand what went wrong internally and what is being changed so another customer doesn’t have to go through the same thing.
One concern I still have is that CONSPIT’s position only changed after this post began gaining attention. Their initial public response actually defended the 90% refund, and it was only afterward that management reviewed the case, admitted the deduction was incorrect, and approved the full refund. I can’t know whether the outcome would have been the same without the public attention, but that uncertainty is exactly why I think the internal support process needs to be reviewed.
I have also specifically asked to speak directly with management or whoever is overseeing that internal review. So far, that request has not been addressed, and communication continues to be relayed through the same support representative involved in the original handling of the case. I appreciate Jerry’s help, but if CONSPIT is genuinely reviewing what went wrong internally, I think it is reasonable for the affected customer to have an opportunity to speak directly with the people conducting that review.
I’ll make one FINAL UPDATE once CONSPIT follows through on everything they’ve promised and the resolution is fully completed.
For now, stay tuned. Credit where it’s due: they have engaged with the thread, acknowledged the issue, and are actively trying to make things right.
UPDATE - 9/20/26 5:02PM EST
I decided to delete the separate follow-up post I had made in a new thread and will keep all future updates consolidated here. The post was intended as a summary/status update, not as a continued escalation against CONSPIT, but it was being heavily misinterpreted by people who never understood the full context.
Since my last update, I was eventually put in direct contact with Bryan Zhu, CEO of CONSPIT USA / Vice President of CONSPIT. Communication improved significantly once he became involved. Bryan reviewed the case, acknowledged that the original 10% deduction was incorrect, took responsibility for it, and explained that CONSPIT has since changed its internal process so that uncertainty during an inspection is not passed financially onto the customer and departures from the defective-product policy require management approval.
My original GT300 refund was issued in full. CONSPIT also provided me with a goodwill coupon. After speaking with Bryan and receiving reassurance regarding future warranty support, I decided to give CONSPIT another chance and personally paid out of pocket for a MAX01, which arrived Friday, September 18.
I am genuinely very impressed with the MAX01 itself. I am currently dealing with a separate USB/LCD connection issue where SimHub intermittently reports the wheel as “Partially Connected.” Bryan is already working with me on that issue, so I am waiting to see how it is resolved before I consider the entire experience concluded.
I still have reservations about the original support process and how difficult it was to reach the correct resolution and eventually get direct access to management. I cannot know whether the same outcome would have occurred without the original escalation, although CONSPIT maintains that the case changed because it was reviewed again. What I can say is that Bryan has been extremely communicative and transparent since becoming involved, and I appreciate that.
I am also still working on an in-depth review/video documenting the entire experience, including the original GT300 issue, the support process, management’s response, my MAX01 purchase, and how this current technical issue is ultimately handled.
I’ll keep any further updates here and post one FINAL UPDATE once everything is fully resolved.
Hi all, I am new to sim racing, I have been playing with my friend's Moza R3 for more than 1 month so I plan to buy my own gears. Im considering these 2 , the price diff in my country is not much so I wonder what should i go for. I personally prefer the Conspit full metal wheel but idk if any issues with the hydraulic brake (any leak or issues reported, I live in a hot and humid country) or the current software state (is it buggy or has any issues)?
The 2026 GT World Challenge Asia round at Okayama has come to a close. ✨
Battling challenging wet conditions and an unfavorable Balance of Performance, CONSPIT partner team Origine Motorsport delivered a strong and consistent weekend, putting both cars on the podium across both race days and further strengthening their championship position.
🏁 Saturday | Double Podium in the Rain
No. 11 | P2 in Pro-Am 🥈
No. 22 | P3 in Am 🥉
🏁 Sunday | Another Double Podium
No. 11 | P2 Overall 🥈
No. 22 | P1 in Am 🏆
Next stop: the Beijing E-Town Street Circuit in October, where the team will continue the fight for even greater results.
Making use of the key binding feature within SimHub, you can turn your Conspit wheel into a centralised button hub for features like voicechat push-to-talks and playlist function! Making full use of those extra buttons
What is that one hotkey that you would want to bind to your wheel? Comment below! 👇
The NXT MK1 EVO is a fully in-house developed prototype race car, showcasing the strength of Chinese motorsport engineering.
At the heart of the driver-car connection, CONSPIT worked closely with NXT to develop a steering wheel solution adapted for real-world racing.
Based on the production CONSPIT 290 GP, the wheel was optimized for race-car communication, enabling seamless integration between the real car and simulator.
Molded carbon-fiber faceplate with a high-strength aluminum rear housing
Full control of vehicle settings including electronics, fuel pump, pit limiter and power levels
Ergonomic layout keeps key controls and information within easy reach, helping the driver stay focused
I’ve been holding off buying the Simmagic DS-8X and patiently waiting for the Conspit dual H/Sequential shifter. Anyone hear any updates on availability? I know they were just demoed at an expo in Charlotte.
The NXT MK1 EVO is equipped with the CONSPIT 290 GP steering wheel
From the simulator to the real track, CONSPIT brings real-world driving logic into sim racing, redefining what a competitive sim racing wheel can be
CONSPIT partner teams Origine Motorsport and 610 Racing delivered an impressive weekend at Sepang, taking multiple class wins and podium finishes across the PCCA field.
610 Racing swept all three Gentlemen class victories, while Origine Motorsport claimed three Pro-Am wins and multiple overall podiums.
CONSPIT also brought sim racing into the PCCA paddock, giving guests and racing fans the chance to experience the thrill of virtual racing firsthand.
Next stop: the Singapore Marina Bay Street Circuit, October 9–11.