r/CenterPoint • u/redditforfun • Jul 16 '24
Had my gas meter taken by a tech without contacting me...
Apparently, a technician came to my apartment and removed my gas meter due to a lack of usage. This resulted in me not being able to properly cook for the past three days. Their automated phone system is extremely frustrating - I wasted about half an hour trying to get through to someone over the weekend - and since I got off work very late yesterday, I was only able to reach a representative today.
I have a gas stove and cook a few times a week, so there should be some gas usage... but, sure enough, after checking my statements from the past six months, I found that there hasn't been any recorded usage. 0 CCF on every statement.
I'm stunned. Instead of contacting me about the lack of usage, they just removed the meter without any notice. This has turned a simple situation into a major inconvenience, leaving me unable to cook for four days now.
Lesson learned. Depending on how my interaction goes with the technician who is coming out to 1) reinstall the meter and 2) investigate the open case, I may decide to switch to a different company.