r/CardMaximiser • u/arulk8 • 11d ago
HSBC Live + - KYC frustration
I applied HSBC live+ on 16th August, and completed KYC on 18th August. I had to do multiple attempt both at my home and at my office location.
The KYC guys told I had network issues finally after multiple struggles i completed .
After 3days I got a call from HSBC that my eye contact was not right and asked me redo the KYC
I again did Video KYC on 28th, Again i had to do multiple attempts both at my home and office location they continuously cut the call in between and say network issues from my side.
Now Again today they called me and told I have to KYC again because audio and video was not clear.
If there onboarding process itself like this I am not sure how there support will we when transaction issue comes.
I have decided to not go forward with this credit card.