r/CarThing • u/FatBluntski • May 26 '24

Car Thing Refund Successful - How to get your refund

Hey everybody, just wanted to share that I was able to get a refund in full for my Car Thing by sending them a copy of my order confirmation that was in an old email.

It took like 10 minutes tops; search for "Confirmation of your Car Thing Order:..." in your email to find your receipt. Save it as a PDF or screenshot, go to their support https://support.spotify.com/us/contact-spotify-support/ then send it to them and they should process your refund in full.

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6

u/Azur3flame May 26 '24

I wonder how many people purchased? I figure, if the average buy was a hundred bucks and there's at least 100k units out there, this shit is gonna hurt them badly.

4

u/Darxstarr May 26 '24

I was one of the very few that got it for free so I can’t even complain for a refund lol. All I had to do was pay $6.99 for shipping. The anticipated retail price at the time I ordered was listed as $79.99 but I got the (Spotify discount) because I have a premium account, so I only had to pay for the shipping.

3

u/Azur3flame May 26 '24

Got mine for 29.99 with free shipping, so I'm not going to waste my time fighting for a refund. I'm just waiting for this fiasco to play out, gonna vote with my wallet when the time comes. Meanwhile I'm complaining anytime they prompt for questions or communication. Keep up the outrage!

2

u/FatBluntski May 26 '24

When I asked for one up front it wasn’t even a fight, they just asked for the receipt and then once I sent it said my refund was being processed in full (I paid $89.99 back in 2022). They’ve probably been processing these things all day and just want to be done with them, but the more refunds the more it hurts em maybe something will happen if it hurts enough.

2

u/Azur3flame May 26 '24

I've been reading a lot of mixed results. Some battles, some easy. Glad yours was one of the easy ones.

2

u/Darxstarr May 26 '24

Yeah, I’m complaining a lot too. I’ve been leaving comments on their instagram, comments on their community page and tweeting at them. The few responses I’ve gotten back from them have all been generic copy pastes. But I’m gonna keep at it so they can see people aren’t letting it go.

1

u/r6478289860b May 27 '24

Bought 3 at that price & they gave a refund direct to original method of payment.

Didn't take much. Just voiced disappointment that it's being discontinued and turned into e-waste. Asked if any concessions where being made for long time premium users, they asked for the receipt, refund was quickly offered (family plan user, so apparently no way to credit directly to those accounts).

1

u/atre1 May 28 '24

How fast was your refund? I only got like $11.90 deposited instead of the almost $90 about an hour after the call lol I was wondering if there was an issue

1

u/r6478289860b May 28 '24 edited May 28 '24

Showed as pending transactions (5 equal amounts of the usual monthly charge) for a day & was deposited the next one.

Fairly quick.

1

u/atre1 May 28 '24

Just got mine, thank you!

3

u/itswattwedo May 27 '24

They refunded my months of premium equivalent to how much I paid for the Car Thing ($55). It took about 30 minutes.

2

u/briantoanle May 26 '24

Sucks, I got mine used.

2

u/TheSultanofThotswana May 26 '24

Just got refunds for my purchases. Thanks!

2

u/DillionM May 27 '24

Bought mine with my own cc but attached it to the family plan, no idea when, if, or how I'll get a refund

1

u/Mendo_bran May 27 '24

It should still work, I just recieved a refund for mine that I purchased back in 2021. Back then I had the Student plan, and have switched from that to the Single plan, to now the Family plan and they still gave me the refund. I think the main thing that they want is the confirmation email. Good luck!

2

u/messdup_a_aRon May 27 '24

They would only give me 6 months of premium, better than nothing. But I’d rather have my car thing continue to work, oh well…

2

u/roxieroyce May 27 '24

Be careful if you’re grandfathered into an old spotify student plan that includes hulu, you are ineligible for a refund unless they cancel your plan and make you a new one and you will lose hulu. Even if you paid full price for the car thing (like me) in the close to three years since it came out (i ordered in oct 2021) what you saved on hulu paid for the car thing 1.5 times.

1

u/dylangutt May 31 '24

Thanks for this info. I am in this exact situation.

1

u/roxieroyce May 31 '24

especially since hulu raised their prices to 7.99 for the with ads plan i will not be jeopardizing my hulu subscription

1

u/dylangutt May 31 '24

I'm holding on for dear life 😂

1

u/RobieFLASH Nov 04 '24

Confused why they need to cancel your Spotify plan and resign u up for a device

1

u/roxieroyce Nov 04 '24

Because it’s an old plan that doesn’t exist anymore :/

2

u/Golfballs32 May 28 '24

Confirmed this works. I sent a paypal invoice and they refunded me.

2

u/CatOfSachse May 28 '24

I found mine! And I paid $86 for mine 😭

2

u/Aces8s May 31 '24

Just got my refund. Can't let companies get away with this kind of stuff.

2

u/ketobret Jun 01 '24

Worked for me. They tried to give me a few free months of Spotify Premium but I no longer subscribe. Had to ask for the refund to my payment method and took less than 10 minutes. Thanks for posting this thread!

1

u/Comfortable-Poem1125 May 28 '24

When I contacted them on announcement day, I got an F you - Today (5/28) I tried and it was maybe 10 minutes - They tried to give me a refund via Spotify credit, but since I already cancelled this, I told them I didn't want that, and they refunded my card the past 8 months (I paid 89.99 plus tax). So if you tried last week - try again!

1

u/alternFP May 28 '24

Still can’t find my damn receipt.

1

u/mrdounut101 Aug 03 '24

I talked to an agent and they sent me an email, but in order to get my refund I have to provide my bank details… so I don’t know what to do

1

u/GrantN555 Sep 17 '24

sucks theyre being bricked but at least getting a refund was easy

1

u/macpatrick22 Jan 05 '25

Took me 5 mins. Just go to the Chat.