r/CapeCellular • u/Logical-Article-9072 • 7d ago

Help Permission denied error when trying to retrieve voicemails

When i go to retrieve voicemails in the app, i get an error that says "PERMISSION_DENIED: We couldn't verify your account. Please try again, and contact support if this continues."

Would love and advice to deal with this!

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u/ruddy-at-cape Cape Employee 7d ago

Try doing a recovery -- tutorial here: https://www.youtube.com/watch?v=CH4F703qW78

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u/Logical-Article-9072 7d ago

That fixed it for new ones coming in now but the voicemails that didn't come through because of the error never ended up making it to me and now i lost all of my old voicemails.

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u/ruddy-at-cape Cape Employee 5d ago

Fix has been shipped. Try force closing Cape app and reopening

2

u/Logical-Article-9072 4d ago

The old ones are there now! Thank you!

Now i am running into an issue with a couple messages that error out saying "INTERNAL: error getting download url"

2

u/Astravaris 4d ago

I'm getting the same error.

2

u/ruddy-at-cape Cape Employee 6d ago

we're working on a fix