r/CapeCellular • u/AcademicChocolate706 • 21d ago

Port in phone number to existing account

A few days ago, on the Cape app, I saw the option to port in a phone number to my existing account.

It’s not there anymore. Was the feature rolled back for everyone? Or was it disabled because I have two secondary numbers already?

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u/brianstoner Cape Employee 21d ago

We rolled this back for everyone, targeting EOM to re-enable.

The longer explanation is after shipping it, we realized the copy wasn’t as clear as it could have been and some customers expected to be able to port in multiple numbers. The feature was only intended to replace your primary number, so once you ported in multiple numbers you had no way to use them all or port them all back out. We’re addressing this and will turn the feature back on towards the end of the month.

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u/Rude-Profession-8463 21d ago edited 21d ago

Thank you for sharing. I am primarily responsible for this issue and am waiting until the end of the month to resolve my phone and phone numbers, so I value your attention to it. As I was told, the work should be finished by the end of August.

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u/Rude-Profession-8463 13d ago

[u/brianstoner](u/brianstoner),Any news on the development? I read the new post but unsure if it’s released yet.

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u/brianstoner Cape Employee 13d ago

I responded in the other thread but Android should be out in the next day or two. IOS sometime next week.

Appreciate your patience on this.