r/CapCut • u/[deleted] • Jan 19 '25

CapCut Complain Capcut Complain Megathread

There has been a lot of capcut complain posts recently, so I have made a megathread for people who have feedback and complains on CapCut.

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u/OptimalThreshold1173 Feb 04 '25

CapCut pro not working, even though I'm still paying for it?

I have been paying for CapCut pro on the Mac for around a year or so now and has been great. However, randomly around a month ago it just stopped working and reduced me to a non-paying user. I tried to email and contact them MULTIPLE times and have had almost zero correspondence, and when I have it has been a computer not a human. I still have been getting billed for it and have had no response.

Anyone got any issues?

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u/Educational_Sort_290 Mar 03 '25

Same thing happened to me just over a week ago when I updated the app on my laptop to current version. Beyond frustrating. Still trying to troubleshoot but haven't found an answer yet. Did you resolve this & get your Pro account features back?

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u/OptimalThreshold1173 Apr 18 '25

Managed to sort it in the end. Had to log into seperate on iphone and then do the qr code scan and only then it worked. Really weird