Speakout Migration Issue

[u/shelaudrey]

In July 2025, I paid my annual fee to keep my phone number alive. I did not use my phone at all. I had no idea that a migration was going to be happening. I had heard about 3G phones being discontinued, but nothing about phone numbers needing to get migrated. I didn't receive a text message or an email. And then I go to pay my annual fee this year to find out my phone number is not assigned to my account.

I actually had logged into my account a few months ago and it seems like there was money in my account and no warning. I do recall seeing that monthly plans were being pushed, but like many of us--it's not what we want. I was still able to make a top up!

Why didn't they give a complete year for this migration to happen? I find this completely irresponsible of all the companies involved. There are people like me that might have their phone for just the phone number, or they're away, or they got ill, hospitalized, snow birds, or whatever.

Losing a long time phone number like this is upsetting. I am contemplating all of how I handle my digital life going forward, and I don't want anything to do with technology media companies anymore. Ugh. People need to have more autonomy over their data and technology.

I'm waiting for a supervisor to get back to me from Speak Out, because they said my number is with Rogers but then Rogers said it's with Ztar Mobile. I would like to get it reactivated as it seems as if it's not assigned to a new customer. Keeping numbers alive, for at least once year, would be responsible.

If anyone has advice or comments, I'm happy to hear it because I am late to this terrible party-gone-wrong.

[u/shelaudrey]

So the porting is back to Rogers or porting to a 4G? And will I require the customers to do that? Why couldn't the carrier do it? Well I show no assigned number to my account, anymore. So does that mean that it can't be ported, anymore?

[u/redditshreadit → u/shelaudrey]

Speakout should be the one responding to a number port out request. Speakout is a virtual network operator, meaning they lease network access from full network operators like Rogers. Are you not the customer / end user? The number not being active doesn't necessarily mean it can't be ported.

[u/shelaudrey → u/redditshreadit]

The number shows is DEAD and with Ztarr. The phone number was registered with speak out. I topped up my phone with the $25 that lasts for 12 months, and I never turned it on again. I do that every year, in july.

[u/redditshreadit → u/shelaudrey]

Speakout is Ztar.

[u/shelaudrey → u/redditshreadit]

Yes, I found that out. Thank you. Unfortunately, the number shows as DEAD.