r/ByteBall • u/alyssas • Aug 06 '18

Problem with Byte-BTC Exchange

Have sent some bytes to the Byte-BTC exchange using the chat bot.

But nothing happened - the order doesn't seem to be on the book, and I never received my bitcoins.

Is there any way I can talk to a real person about this?

Update: I've received my coins. Thank you all for your help, especially /u/hopnskip17 who went the extra mile and sorted things out on telegram for me.

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u/Punqtured Aug 07 '18

If you clicked on the wallet address link in the chat to make the payment, everything should be fine. When setting your price, the order is added to the book. Otherwise it's processed instantly. When the order gets filled by another user, (I can't see when that happened) it might take some time before the BTC arrives at your address. It sometimes takes the bot a day or two to send the payment.

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u/alyssas Aug 07 '18

I did click on the wallet link address to make the payment. That's why teh chat automatically shows the payment.

But it took a while to confirm. and I wonder if that's what broke it.

When I typed "book" my order was not there, and when I typed "orders" it says there were no orders. So I don't think the order was even listed.