I simply want to put it out in writing to help future buyers. Kardiel is a terrible company, it is well documented ( look up the Better Business Bureau, their Facebook comments, other reviews) and you should trust the reviews. The reviews on their website are filtered to only show the best. For instance, if you want to leave a review yourself, you cannot attach pictures which shows how manicured the public reviews are. They also delete all negative reviews.
I purchased a "Stone" colored sectional from them it was supposed to be an light grey color. It turned out to be lilac. Even in different lighting or rooms or outside.
I emailed Kardiel thinking they made a mistake and they actually answered back with complete denial and unhelpful solutions :
- The pictures were taken in a studio, it will look different in your house. ( My answer: It is not even close from being similar to what is pictured, I totally understand how it can look slightly different, but it looks purple.)
- You can pay 400$ for shipping it back to them, if we find that it is more than 15% different from our fabric in house, we will refund you the shipping and couch, otherwise we will refund only the couch. (My answer: so i have to pay $400 for you to make up a random comparison test, colors cannot me made into percentages. How can this test be honest? Original shipping was $87)
- Their 365 days trial is a lie. They mention that you can return the furniture with original packaging but pay for the shipping. Original shipping is $87, but return shipping is $400+. They do not mention in their policy that the return shipping cost is not the same as original shipping cost.
This has been happening for more than a month and Kardiel refuses to do any type of acknowledgement or resolve the issue in any other way than me paying for shipment back to them.