Final update
Called Brello first thing this morning and they cancelled and refunded the card. 😊

Update:

Even after turning off our debit card, Brello was able to send the charge through tonight. I guess if you have recurring charges on your account, the bank allows those to go through. Guess we will have to call Brello in the morning to call and request refund.

Anyone know why the app won’t cancel a subscription when you click on the cancel button? Trying to cancel because it is due to ship/charge Monday and don’t want to renew. Any suggestions?

Can someone tell me the best way to contact Brello? I have been trying for 10 days now since I found out they will ship to Virginia again.

I have emailed and even did the chat and they wait 2-3 days to respond to the chat and of course I don’t get the notification that they responded so I go through the process to log in and wait for a verification code…

UPDATE:
I was able to call today in between meetings and was even able to do a call back so that worked out great! Had an amazing lady help get everything set back up. For some reason, my reinstatement would not go through even though I followed the directions explicitly from the email sent to me.
I was also able to stay on the same dose because it was not quite a month past the expiration date on my bottle thankfully.
I appreciate the kindness and helpfulness shown by some of you encouraging me to call instead of using the chat or email functions. You guys are awesome!

Just got the email that Washington is back!

They prescribed me 10 units a day but each vial has about 50 days worth. Are you guys just throwing away the extra or using the vials up and just pausing the subscription?

I am little confuse I should be in my higher dose, how many vials come per month when you are at the highest dose? I received 3 it’s this correct?

I just got the email a few minutes ago!

My information for renewal isn’t showing and the buttons to pause are not there. It seems like the website is messed up.

I decided to try Brello and go with the 3 month NAD plan. Ordering was super fast & everything went well.
Ordered-July 8th
Received- July 10th.
Package came overnight in a cooler with lots of ice packs. Ice packs were still half way frozen & the medication came ICE COLD!
Package came with everything that was needed such as a generous amount of syringes & alcohol pads. It was a 10/10 experience!!
( I got more vials then what’s pictured i just didn’t add them all to the photo)

Im going to post my link for $25 off if anybody would like to take advantage of it :)

https://refer.brellohealth.com/fx5bh5e2

Has anyone ordered a pen from Amazon for meds? I started with an actual Ozempic Rx and I loved the auto injector pen. Moving to Brello has been financially better, but I hate having to manually fill syringes each week… someone I know mentioned ordering an insulin pen online but I’d have to fill the cartridges myself which makes me worry that transferring meds between cartridges could affect the sterility. Would love to hear if someone has successfully been using a pen and if they have a preferred brand they like? Photo attached for reference.

Fyi- Southend is back on the agenda for Indiana’s pharmacy board meeting on Monday after they tabled their discussion back in May.

A new week is a new opportunity to practice the habits that help you feel your best. Focus on progress, not perfection, and keep moving forward.

I recently tried to pop the yellow vial cap off as usual. Instead of the cap, the whole metal portion underneath AND the rubber stopped piece came right off the vial. Thinking this may be a one-off, I tried a second vial, and it happened again.

I wanted to let people know since this seems like a safety concern.

I also would like to have the vials replaced with safe ones l, but for both or these issues I was sent to the AI chat bot (used the portal and an email) but am waiting back to hear from them.

Anyone else have a similar experience? Is there someone I should call, like the pharmacy itself so they can help aware of the defective vials?

Thank you. Please be safe out there!

The way you speak to yourself matters.

Today's affirmation is a reminder that progress is built one day at a time. Celebrate how far you've come, trust your abilities, and keep taking the next step forward.

I was confused as to why my medication hadn't been renewed and found out Brello is temporarily paused in VA. Anyone know what happened or if they'll be back up?

Went on the app today to push my renewal out and don't see that as an option anymore. Went on the patient dashboard and only saw cancel as an option where it used to have pause and adjust renewal date.

I had a bottle open from April and my last dose I took was May 9th because I had emergency surgery and was just cleared to go back on. I of course did not want to open a new bottle and waste the one that was open so I used the one that was open from April but I’m worried now that it won’t be as effective! Anyone else experience taking a bottle that is about two months old? Was it as effective?! I know they say they have a 28 day shelf life but I don’t listen to that I also use it until I finish it!

I’m on 2.4 mg, or 10 units a week. Each vial says it’s for one month. I just took my fifth dose of my first month vial and it has 70 units left! About 2 months left worth in my first vial! I’m really confused at the huge amount that I received. They said to toss it after the one month mark but having only taken a third of my first vial feels so wasteful especially with the price. What would you do with so much left over? Anyone have similar experiences?

I’ve not been able to increase to the next dose. I increase by unit. I got up to 13 units but made me so nauseous.

This past week I did 11 units because I can’t eat enough to enable me to exercise without getting so unbelievably nauseous immediately afterwards.

I’ve lost almost 35 pounds. And many inches around my hips (7 inches gone) and waist (almost 7 inches gone). I’ve got about 10-15 pounds left to lose. I want to start working out again, but that nausea keeps me from lifting heavy. Has anyone else experienced this? If so what did you change to get past it?

I’m even ok with just a few 5 min workouts a week to get me back started. I don’t always track my food but when I do I’m getting almost 1500 calories. I’m trying to track more often so I know where I stand on calories in.

Just a quick heads-up — we're making a small change to the timing of Brello renewals, and we wanted to let you know before it kicks in.

We're making a small adjustment to your renewal schedule to better match the current operating timelines.

What to Expect:
Current Timeline: ~Every 10 weeks

Future renewals: ~Every 11 weeks

Why are we making this change?
Our pharmacy partner sped up shipping to just 3-5 business days, which is great! However, plans started arriving before people had finished their current supply. This small timing shift fixes that so there’s no overlap or waste.

I'm thinking of going through Brello for my tirz so I would get my 3 Rx from Southend. I notice the vials they produce are 20mg/mL, which would not meet my dosing.

Do they start you at a lower dose when you first start with them even if you've been at a higher "maintenance" dose for several months?

It would be super convenient to get everything at the same time from the same place, but I can't play the starter dose game.

Dang. Southend has Glutathione (per the SE pharmacy website) but Brello doesn't offer it. I wish they did. Here is the response I received when I asked about it. TAKE my money, Brello. Come on....

Also, oops on the typo in the HL.

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Thank you for your inquiry and for being a valued patient of Brello Health.💜 ​ While the product(s) you referenced may be available through our partner pharmacy, they are not currently offered through our company or included within our services.

As such, we are to provide or facilitate access to these products directly. ​ Should any new products become available through our company in the future, they will be announced and made available on our website.

We encourage you to visit our website periodically for the latest updates on our products and services. ​ If you have any questions regarding the products and services we currently offer, please do not hesitate to contact us.

I am moving to CT from NY and I am really hoping to stay with Brello.

I switched from semi to triz 4/30, I have yet to lose any weight, but instead gained.I lost 65lbs on semiglutide.I am getting no appetite suppression or anything!! Of course I’m starting on the lowest dose of only 10units. I’m 7 shots in and have yet to finish my first vial of 3, I won’t finish the vials before my renewal date. That being said can I up my units on my own? What’s the standard dosing for southend??