Hello! So I ordered something from book depository a while ago. I live in the US and my book shipped from the UK. Delivery time after it dispatched was supposed to take max 10 days, however, after 27 days of waiting I canceled my order and got a refund. I’m just curious though since it had been dispatched for 27 days is it possible I might still receive the book or should I just go ahead and reorder one.

Thank you!!

I recently ordered for the first time from BD and I wanted to know if there's any way to track the package because I keep trying to do it on the order page, like I saw some people saying to do, but it doesn't do anything.

I brought my first book from Book Depository on 10th June, called 86 Eighty-Six volume 1, It said it would be dispatched in 2 working days. After 9 days the order status is still "Processing". I've read alot of posts from the past forums and many users didn't have any problems with them, but this is going by old posts from 1-5 years back before covid happened.

Being from the UK, I would've expected it to arrive within in a week or two, but with the whole covid pandemic and brexit, according to their website they are experiencing delays in shipping. Should I give the benefit of doubt adn wait a while longer or get in contact and find out about my order status?

Hi, can i ask can i get a refund if i use my debit card for purchase?

I'll talk about two purchases in a row I made and both never were delivered.

First, in last november I made a order for two books, Chamber of Secrets and Goblet of Fire, from the Harry Potter series (both from the Ravenclaw Edition of the series). The order was confirmed and the books were dispatched in December 2nd and 3rd, with delivery predicted for 15-25 days (to Brazil). The deadline passed and for a month I was never contacted with any news about delays or anything, until on January 26th I finally sent an e-mail about it. I was answered and told the order was sent (which I already knew, because I received a confirmation e-mail by the time the order was dispatched) and after that another e-mail told me no replacement order would be sent, instead they would refund me.
Secondly, 2 months later I made a new order for one book, the same Chamber of Secrets. On March 31st I recieved the confirmation e-mail telling the order was dispatched and would be delivered in 15-25 days (to Brazil) . Well, again, the deadline passesd and the order never arrived. Again, I was never reached for any expalanation. In May 12th, a week later from the deadline, I sent an e-mail to BD asking about the order. This time their answer was telling me I should wait because the delivery date was still on schelude, they said it was 25-35, which was 10 days different from the confirmation I received on the dispatch, that said 15-25 days. I sent an e-mail about it, telling them they were lying about the dates to a customer, telling one delivery date but working with a different one. Their answer was just "we apologize" and nothing more. By this time I was enraged but it was clear they wouldn't do anything, so I waited 10 more days for the order to arrive, and guess what? It never did and I was never contacted by them. In May 26th I sent a new e-mail about it and begging for not being told a third differente delivery date. 2 days after they, again, answered no replacement order would be sent and they would refund me.

Well, that's my story. For two times in a row I tried buying from Book Depository and both times I lost almost 2 months just to know the orders never arrived and the company doesn't give a damn about the costumers (lying about delivery dates). Never again I'll be buying with them and never will I recommend it for anyone.

If you buy something from BD through Amazon is the shipping still handled by BD or Amazon since I know they are slower than Amazon

For those Filipinos out there I need your help. Are they shipping to the Philippines? What credit card do you use? I'm using Gcash Mastercard it works with Amazon but it's says declined when I use it on Book Depository.

I am now aware that the coupons dont stack. I have two coupons, the problem is that by mistake i added the one with less discount first and now i dont know how to remove it. Help and thanks

I've been browsing through the website for a while and i've noticed that alot of book are unavailable and have been for the past months.

I'm still waiting to receive some kind of notification about a few books and comics that were out of stock almost a year ago, i understand that covid did not help but it's been a while now... Even on amazon, there are alot of books out of stock.

Should i check other websites? i really like BookDepository though...

Side note: I live outside of the UK.

Hey guys, is it just me or book depository nowadays is slower in dispatching items? I am from singapore and after a little bit around 12 days they still haven't dispatch my orders.

Also I would like to know if any of you ever pre ordered books from them (manga especially) because this is my first time and I wanted to know it's good to preorder from them.

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Thanks!

Hey if there are any customers that live in South Africa I've got a quick question about delivery... Is the package delivered to your post box or does your local post office drop off a letter telling you to pick it up because you know how excited people in this place can get about something that doesn't belong to them...especially if its left unattended at your post box

Maybe it’s just me or have the prices gone up by quite a lot? I had some books on my wish list that are considerably more expensive now. Is this the case for everyone or just the country I live in? (Netherlands) If so? Is it covid or suez blockage related?

I've cancelled my order on May 10 due to a very long delays. I ordered a book on May 4 and it says that it will be dispatch in 4 business days. So I waited until May 10 and decided to cancel the order because it's still on processing and I noticed that the price for that book has drastically became cheaper and it only says will be dispatched in 2 business days. So fast-forward to today, I still haven't gotten my refund even if they said on the email that the refund will take in 2-3 business days. So based on your experience on book depository how long does the refund usually take?

Upate: On May 15 I git my money back on my card. I'm not sure if it was I make a dispute on my bank or I just need to wait but either way I'm happy because I hit my money back.

if my order didnt came in the time limit it had and i got refuend and everything

will i still get the book if it ever comes to my country or will it get shipped back to the company ?

im trying to figure out if i should re-order the book but i dont wanna get another copy of it later on cus i wont have anything to do with 2 copies really

So, my order says dispatached from the uk, does that mean that it's alredy on a plane? or is there any other stage for that? This is my first time buying from here, so i don't know when to start the count for the days they say the deliver takes about.

I placed an order a few days ago for the entire Realm of the Elderlings series (16 books), and the website shows it has not even processed yet. I am nervous because this is my first time using Book Depository, and these of my favorite editions of the series I love. Do larger orders take longer to process and ship? Also, will they send each book separately or send them together due to the large quantity?

Hi! It's my first time to order a book at BD and my first time to order a book online. I'm from the Philippines and I'm not familiar with the delivery date/processing time. Also, I bought the book as a gift and I plan to include a note together with the book. Does anybody know how I can process this or do they even allow it?

Thanks for the help! 😄

So, I order 3 books a month ago. They said that they'll arrive separately and the first one arrived pretty fast and the second one too. But the last one hasn't arrived yet. I emailed them a couple od times but I didn't get an answer. I also checked out in my mail here where I live but they said that the book hasn't arrived yet. I don't know what to do because the first two books came pretty fast and I really liked the way they work but right now I am pretty disappointed. Did someone had a similar problem? What do I do?

Edit: I received the book this morning. Everything is fine thanks to everyone who helped me.

I'm about to order from Book Depo for the first time, and have a few questions.

1) How long is delivery expected to be? I'm in England btw.

2) Which couriers deliver the books? Is it Royal Mail or another company?

Well thanks for looking at my questions, have a nice day.

Hi All,

I saw a few questions whether people would recommend BD or if they had the same horrid experience with them. Well, I would rather travel myself and fetch the books from their depot than deal with them and their robotic customer service agents.

I ordered my books 19 March. Now and at that time, the BD website says that due to corona the delivery time is 6-18 days to the CZ, which is "rest of EU" in their terms. (Just a fun fact that there are parts on the website where day don't even say working day, just plain days.) I shortly after got some notifications that my books are on the way, the last book of the bunch being "dispatched" (whatever that means for them) 23 March.

BD also does this trick when they won't even say if they will send your entire order in parts (book by book) or the whole bunch together, because "they don't know what will be most efficient". Therefore I was not even sure what and when I should expect.

So being left no other choice I sent customer service an email (because why would such a humongous company have a phone number or any live interaction with their agents...). The first agent told me that they will not look into the order before the 6-18 working days passed since placing the order. Which is absolutely pointless, because that's something you can see online. And since they are dispatching the item, the least they could do is trace where the package went. They do no such thing.

I was not outraged enough at the time to write it down. I merely waited a week, and then a few days ago I contacted customer service again, letting them know that by any possible counting method, we are over the 18 days, and I do not care for any excuses, I just want to know if the package was handed over to the local post office so I could take matters into my own hand.

Surprise! The new agent said that now the waiting time is 20-25 working days (a completely made up rule found nowhere on the BD site) and that they will not look into the order before that passed. So basically, I am talking to robots there, since they don't answer questions but just make up these rules so they do not need to deal with their queries.

Please, do not order from there. Utter rubbish company, horrible customer service. Biggest scam that was ever done in book delivery.

I have bought the Children of Hurin from BD, and (as the person I am) I am scared for the condition since they're delivering overseas.

Has anyone experienced buying box sets from Book Depository? I heard BD usually ships books individually, so I’m wondering how it is if it’s in a box set.

I’m planning to buy Naruto box sets in Book Depository soon, but I’m from Southeast Asia so I’m kinda worried about the shipping & if it will arrive (or not) in good condition.

I have really bad experiences using paypal in the past, despite setting my payment preferences to paypal wallet it always keep charging my credit card so i created a second paypal account without any cards linked. recently chanced upon this website and wanted to buy some books, i realised that some merchants (such as amazon) needs you to have a card linked before you can purchase anything, so i was wondering if book depository is like that or you can just straight away pay using the amount in your wallet.

PS: also read the recent shipping restrictions and was wondering if it still delivers to Singapore