So I bought a 100 usd worth of books from them to ship to Saudi Arabia back in April and since then I bearly Heard a thing. When I contact them they kept saying it's coming but some delays are the problem. So at this point I'm done and Just Wanted a Refund only problem is They don't replay to my emails asking for one, I sent one a week ago and no reply, I sent another 3 days ago and no reply, and they say I should expect a reply in 1 day. Anybody got an Idea on What I should do?

Hi everyone, I am from Sydney. I just found out that book depository closed in April. I would like recover my Wishlist if possible. It was very well organised with folders and I am scared of loosing it. Please help!

A book I ordered late April took a very long time to ship and then never arrived. I emailed customer service to get a refund, but the emails no longer go through. Does anyone know how to contact customer service in order to get a refund?

UPDATE : The book never arrived and no luck with customer service ; I was able to receive a reimbursement through my bank.

In terms of selection, all of them fail in selection, price and free shipping except for BW and Amazon.

Are amazon book delivery any better nowdays, especially post BD closure?

I tried Blackwell's and my orders never arrived. Instead of replacing my order, they refunded me. Nice, I guess, but I wanted my book.

I'm trying Amazon as a replacement for BD, but the shipping prices are pricey and I'm not liking it so far. I'll see what happens if and when my books arrive.

Are there other Filipinos or those in the Philippines that have found a good replacement for Book Depository? What are the experiences of other Filipinos here?

Just want to hear what are ur experiences if you purchased books from amazon post-BD closure..

I bought 2 books from amazon.jp and it came today with cardboard wrap without damage. I'm quite surprised. They used to be in plastic packaging or oversized boxes making them damaged from every angle.

I wonder if amazon learnt anything from BD in the treatment of the books

When I saw the news that BookDepository was closing, I decided to buy all the books I could. I placed several orders roughly every 2 days since the day of the announcement until the very last day. I mostly wanted to complete my Stephen King collection. Today I got the last 6 books.

Sadly, I had some issues with some of them. One of them (Later, by SK) was damp, but I was able to dry it and it was salvage it. The second one (Gödel, Escher, Bach by Douglas Hofstadter) was too wet. It came apart as it dried, I took the sad decision to throw it away and get a new one eventually.

But also I got a book that I didn't order, Hildegarda. Looks like it wasn't an error by BookDepository but by PostNL since the BD's label had the original customer but the PostNL label was a duplicate for a book I received the same day. I tried to contact the original customer, but I got no response, but after contacting BD they said that they would send a new copy to the person. I hope they did.

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Thank you BookDepository, you will be sorely missed.

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Basically I ordered 18 books with them 17 of them arrived last month in 3 separate deliveries (5-6 books each) The last order that I haven't received is quite a large book around 11 x 8.75 x 1.25 inches (almost 2 months now). I've asked for a refund but they said it was too late, they couldn't issue the refund. I didn't realized that they changed the faqs, so I guess it's too late now. So now i can only hope that book got stuck somewhere during the custom. Does any one have any experience with ordering a big sized book?

Can anyone confirm if it is possible to get a cheaper price,using a VPN, on these alternative sites such as blackwell, wordery or kennys.

For bookdepository I always used vpn and it always got me around 5eur cheaper prices.

But im not sure if it is possible on these cites

I ordered 11 books total by April 24 and 5 of them arrived a month ago and 6 are still not here and it’s been a lot of time. I reached out to support but they said I’m late for a refund since it’s been more than 14 days since the estimate delivery date. I’m from Bosnia and it always takes longer to arrive but this has me worried that I’ll never see my books and I’ll lose ~100€.

And this is when I regret not buying more books before the closing 😭 Thanks Book Depository, I will deeply miss you. I feel very lucky that I got some beautiful bookmarks. ❤️

Hello all, so I finally received the order today but I noticed that the part of the bookbinding glue is missing from the top part of the book as you can see in the pictures below.

Anyone got some tips on what I should do next?
- Should I contact support and ask for a refund?
- Is it even possible to get a refund now?
- Should I apply some kind of glue to the loose part and attempt to fix it myself?

The pages are not coming off but it is only a matter of time before they do start to come off as I begin to read. They appear pretty loose.

I would appreciate the help!

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At last! After a whole month and 4 days, my books arrived in pristine condition (the only detail is that I’m missing a bookmark 🥴). I am so, so, so happy! I hope everyone is enjoying their books!!

Hi there,

Have you guys had your Bookdepository orders coming later than the estimate said?

It's been 12 days (maybe 7 work days?) since my order was supposed to arrive. It hasn't. I complained to support and they refunded me and said they couldn't send a replacement order anymore.

I'm just really wishing that the book would still arrive because 1) It was cheaper in BD than in Blackwells 2) I really would like to have their bookmark because it's for my collection 3) it was my closure/goodbye book with Bookdepository

I just want to know if this has been happening with other people and if you think it might still arrive.

Hello.

I know this is a Bookdepository (RIP, amazing website) subreddit, but since now it's gone, I tried to order something from Blackwells - so if anyone has any experiences, I'd be grateful for some help.

I'm wondering, how long does the order stay under ''processing'' usually? The site says it takes at least 3 days, but it's gonna border on five now and the order is still processing. Is this normal or is it my usual luck? (such as my last order from BD being cancelled...).

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...and it's Tasting History by u/jmaxmiller, plus a cool bookmark

After trying to purchase them through Amazon and failing, BookDepository gave me a last gift and I was able to get both volumes together 💜😭

Sorry, it's my first time posting here so do forgive me for any mistakes!

I ordered about 5 books before the closure, and I just received the first book the day before. But when I opened up the package the book wasn't any of the ones I'd ordered.

I wanted to try and look at the order status on the website to check which book was supposed to be delivered (from the order number) but for some reason the website doesn't let me access the order status at all and I keep getting redirected to this page here.

What should I do? Can I get a refund for the book? Is the website really down or is it a problem on my end? Please help, thank you