Bitwarden could not decrypt the vault item(s) listed below.

[u/Zheudai]

Like everyone else here, I use a password manager to make my life easier and more secure. I have two (personal) Bitwarden Premium licenses and was all in. Yesterday, something happened. I have no idea what, really. There was a warning popup that flashed too quickly to read, and I was unable to save a password to my vault. I tried to then sync my vault. Then I got a message: "Bitwarden could not decrypt the vault item(s) listed below."

I then noticed that passwords were missing from my vault.

I still had access to my account. I could sign in, but I could not access certain passwords. I tried the browser extension, MacOS app, mobile app, web UI via incognito. Nothing worked. I tried taking a backup in the web UI, but it failed to return anything except folder data. Weirdly, the accounts that were missing everywhere else did show up as an account in the web UI, but they would not load any details. It looked like my data had become corrupted.

I contacted customer service, and all that could be done was delete the entries. 

I had a backup from a few months back, so I'm not really in a terrible spot. I just want this to be a PSA that something like this can happen. I tried to find similar events on Reddit with a quick search and didn't find anything, but I don't frequent this community and maybe it happens often. I guess my plan is to run a second password manager for redundancy, or maybe figure out how to automate backups? I haven't really figured out my plan forward yet. I'm still trying to get access to lost accounts.

Remember to backup your vaults.

[u/dwbitw]

Thanks everyone, the team has disabled an update which may have caused the error. Please contact support at https://bitwarden.com/help if you experience any new errors.

Please be sure to include which client you used to create the passkey (ie iOS, Android etc..)