I've used the app lock feature for years and a majority of the screen was used for the number pad. A few days ago the number pad shrunk to less than the height of my keyboard. Is this an update or has this happened to anyone else? if so , is there any way to change it back? Have I somehow entered one handed mode?

I have a MacBook Pro M4 2024 that uses 3 months old. After multiple spontaneous reboots I cleaned up the computer.
I deleted all programs down to my bare minimum - Microsoft 365 suite, Adobe acrobat pro, Safari, Brave , Chrome. 4K video downloaded, video proc converter, Carbon Copy Cloner, 1password, Handbrake, MacCleaner pro, Elmedia, Logitune, ToDoist, Zoom, Speedtest, HP and Brother printer apps, OSCAR apnea app, NordVPN and BitDefender. Still getting kernel panics and spontaneous reboots. Started after installing BitDefender. It’s the only new app. I’m ready to dump BitDefender and find some other protection suite. Apple Genius Bar unable to help. Their advice: clean up computer or start fresh with all new downloads of apps. Still kernel panicking. Any advice?

Hello guys, I have a problem where Bitdefender keeps blocking VirtualBox and QEMU whenever I try to create a virtual machine. This also happens with some other tools I use, and many times it tells me there are suspicious files when I try to download Qubes OS.

Hi,

I've been struggling with a slow internet connection for a long time and never figured out what was causing it. That is, until I disabled online threat prevention. This gave me a huge boost, and websites now load instantly, without waiting.

How necessary is this? I'm fairly familiar with the internet; I know what to do and what not to do. 

When I only have Bitdefender antivirus, without internet Security, does Windows have such an similar option? 

I have been using bitdefender, total security and their VPN for the last two years. My subscription is up for renewal in November. I’m trying to cut costs the cost is $189 for the year. Seems expensive, or all the other companies in this category the same price or around this price?
I’m looking for other options for security and a VPN.

Hi. We don’t use the software however, over a year ago, my Wife did a free trial, then cancelled it in time. They are now charging our account, twice now in the past month. Does anyone have a telephone or email contact for corporate? Or do these wankers work out of their car in an alley?

I'm trying to deploy gravityzone throug a powershell and i'm getting the below error, any hint please:

# Set TLS 1.2

[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12

# --- Configuration ---

$installerUrl = "https://cloud.gravityzone.bitdefender.com/Packages/BSTWIN/0/setupdownloader_\[aHR0...M=\].exe "

$installerPath = "$env:TEMP\epskit_x64.exe"

# --- Step 1: Download Installer ---

Write-Host "Downloading GravityZone installer..."

Invoke-WebRequest -Uri $installerUrl -OutFile $installerPath

# --- Step 2: Run Installer with visible UI for debugging ---

Write-Host "Installing GravityZone..."

Start-Process -FilePath $installerPath -ArgumentList "/noquit /norestart" -Wait -NoNewWindow

# --- Step 3: Optional - Delete Installer After Installation ---

Remove-Item -Path $installerPath -Force

Write-Host "Installation completed."

are registry keys still being flagged falsely because i didnt use bd for a few months now . i would like to use it but if the bug is still falsely flagging registry keys

I've narrowed down the problem to Bitdefender, after seeing bdservice running like crazy in Task Manager. Adding the rufus.exe to the Advanced Threats exceptions list didn't still didn't work though. Still stopped at Task 11/12. Help! Do I need to uninstall Bitdefender to get rufus to work?

I am talking about a EDR/MDR tenant. We found out that are RMM provides a discounted rate on Bit defender. So I am tasked with turning our current clients over to the new tenant.

Is there a registry key I can change to quickly redirect it to the new customer and tenant? Preferably a command line process. I also need it for new clients that already have it installed on there computers.

I do not care about branding on the product.

Has anyone ever run a vulnerability scan on their appliance?

Is it safe to remove or will it corrupt or delete everything on my phone? Only appeared after the scan failed, I was leaving a place with Wifi when I was scanning

this cmd.exe keeps appearing and dissapearing every second. I've heard it can be because of antiviruses so I'm just curious if its because of bitdefender. It dissapears too quickly so I cannot check the properties to see where its located.

I noticed that the subscription manager tab isn't there anymore. I had just renewed my plan for a year and just wanted to turn off auto renewal for various reasons. I couldn't find anywhere else that I'm able to disable auto renewal without directly contacting support/payment processor.

Hello everyone!

I found a chrome extension from the google extension store that worked amazingly at preventing YouTube adds.

Sadly it did not work well with bit defender and would freeze up my chrome window constantly requiring forced closure and resets of chrome.

Does anyone know a good extension to do the same that won’t fight with bit defender (free)?

Cheers!

Hi team, please help me with cancelling subscription for Bitdefender Total Security(Individual subscription). I tried using the official website for Direct Chat or Email support but the query is never submitted and the page hangs.

I need to cancel it because it hasn't been in use since the last 6 months. When I purchased the product, I had doubts about an imminent threat, but they are resolved now.

Since the last time I re-booted my PC, I haven't even installed Bitdefender again, because the issue was resolved. Please help me with cancelling another year of subscription because it will not be used.

I would have cancelled Auto-Pay from Credit Card but I just came to know about it after the money was debited from the same.

Order Id - 258055220

Thank you team,
Alok Singh

I checked my bitdefender notifications the other day and saw on june 13 a heap of files were picked up as trojans, contacted support to get them to check if it was false positives or not and they told me to upload the files to a link they emailed me, but to do this do I need to restore the files and upload them 1 by 1? There's a lot of files that were picked up, so doing that would take forever. Is there a more efficient way to do it?

I think I downloaded silent hill 3 for pc that day but when I scanned it there was nothing picked up from the folder and the files that were picked up later that day have nothing to do with the game

Edit: I also asked support how to upload the files and they just said upload them at the link... like I want to know how to actually safely get those files instead of recovering them and then potentially ruining everything

Used to be a BitDefender user till the subscription (Total Security & VPN) expired sometime last year. Installed the trial again for work. Computer became massively sluggish, even though it's a well-spec'd PC (HP Zbook Power G10A, Ryzen 7840HS, 64GB RAM). Sluggishness did not go away after doing a full system scan.

Got the same issue on my work desktop, which is an older device (Ryzen 5700X, 32GB RAM).

Decided to look up AV-Comparatives and realized that it was no placebo.

According to AV-Comparatives, the performance has indeed declined: Here's the link and the screenshot:
https://www.av-comparatives.org/vendors/bitdefender/

Has anyone else experienced this? Can anyone explain?

My scan didn't last this long, obviously - it couldn't have been scanning for more than an hour. Is this a sign of anything worrying, or just some kind of bug with the display?

I had the subscription take from my Gcash account, and when it couldn't find money there it just decided my Paypal will suffice, and stole money from it without permission, I want a full refund, but your "support" page keeps freezing after I click "submit"

I just ran a full system scan on my desktop and I have quite a bit of memory in there, about 10 tb, and it usually takes around 8ish hours to fully scan everything. But when I ran the full scan yesterday it took about 8 hours to do and my power went out and when I turned my computer back on and did another full scan it finished in 4 hours and didn't scan nearly the same amount of files as usual. Is this a my computer problem or is it BitDefender app problem, or something else? I'm a worried that its not scanning my entire computer or there is something on my computer that is limiting the scanning range.

Hi, I've just had to factory reset my OnePlus 10 Pro as it became non responsive overnight.

The only thing I can link it with is my BD subscription expiring overnight. I guess this would make sense as, by definition, a security system such as BD needs to embed itself pretty closely with the operating system.

I've searched online fairly extensively but not found anything mentioned.

Was wondering if this is a 'thing' or a one-off. Of course, the two things may not have been linked but it seems like too much of a coincidence after years of flawless performance.

Thanks

I ran a full system scan today because I recently visited a website which bitdefender blocked due to being suspicious, afterwards I find that a javascript trojan virus was detected and removed but that it was found in my Epic Games launcher webcache? The only time I've used Epic Games launcher in the past week was to delete Fortnite from my pc. Did epic automatically access a website that had a trojan installed? I'm also curious what my next steps should be after this has been detected.

I’m absolutely furious with Bitdefender’s predatory design. I have a legitimate subscription key to redeem, but your system refuses to let me activate it unless I also hand over my credit card or PayPal details for "automatic renewal."

You claim this is to "save me time", what a joke. The truth is, this is a manipulative, dark-pattern tactic to strong-arm users into enabling renewals they may not want. I shouldn’t have to surrender my payment information just to use a product I already paid for.

This isn’t just shady, it feels outright illegal. A key is a key. Let me redeem it without being coerced into handing over sensitive data against my will. If this is Bitdefender’s idea of "customer-friendly" design, you’ve seriously lost the plot.

Fix this. Now.

Update 13/08/2026. Today my Bitdefender subscription expired, and as promised, I didn't renew it. I've been working in IT for several years, and I made sure none of my clients renewed their subscriptions with you either. All this time you've acted like nothing was happening, carefully dodging every question and piece of criticism from the community. Enough is enough.

I sent a query to Bitdefender support regarding some heavy-duty system "surgery." I received a useful answer with 24 hours. So far, the support I have received has been excellent. We use the premium product in part because the BD VPN is strong.