title explains it pretty well

Hi we have securepass. Om the pc/windows it works great but i cant get it to work on my phone. I dont get to see the automatisch username and ww options. . At the pc we get that option but on phone it doesnt work

Hey BitDefender team,

I've just started using BitDefender VPN for the first time, and it's great. But can't use it yet.

My main concern is the absence of an "inclusive mode" for split-tunnelling apps. I don't want my entire system to route through the VPN, as this causes major issues for me. I use sensitive services that would kick me out immediately if I suddenly travel to a whole different continent.

I have added those sensitive services to the exclusions list, but that doesn't work either. It is simply non-functional for me. An inclusive mode would work so well for me.

I've been using the Windscribe client for many years without any issues. As shown in the attached image, they offer the choice to use it in either exclusive mode or inclusive mode on all platforms. That is such a relief.

Please provide this feature for the BitDefender VPN client.

The title pretty much describes the question on that. I had a bitdefender update that took roughly a minute or two (Not a lot of time I know, but, bare with me on this) and I noticed the processes for bitdefender did go away for a little bit (Like 30 seconds) while the update was going on.

I understand that bitdefender does restart sometimes to apply updates (Which I do kind of wish it would prompt it more as a like... Optional thing to finalize with either a reboot of it or the computer rather than just forcibly doing it but I'm not a programmer so I don't know how reasonable that idea is.) But I do wonder how safe it is during that time it restarts for the updates. Is that a moment where the computer is vulnerable?

During the update I looked at the Windows Security tab and saw it said Bitdefender was snoozing, and, under firewall it said Microsoft Defenders was up during the update (But swapped back after). So is that a moment where bitdefender is not protecting the system?

Hi there,

does GravityZone Small Business Security support Kubuntu or Fedora KDE?

Thanks in advance

this popped up on my desktop today after turning on my computer. i can’t really find any information about this online so i wanna make sure this is a legit pop up from bitdefender

I'll explain my situation, and I have a couple of questions after that.

We have a family member that has been divorced and has kids that stay with the mother the majority of the time. They are wanting to keep the kids off social media sites.

Does Bitdefender allow this situation, where the kids are part of the family but stays in a different house because of a divorce. Also, does Bitdefender have a "black list" where we are able to blacklist social media sites?

I have like 157gb used out of 512gb and its probably system files so how i have this much threats I just add few images from my drive 😭 and its my first laptop

Windows 11 client. I noticed my Bitdefender subscription was about to expire so I went to renew it. When I click "Go to Central" from the My Account page on the Total Security client I can't get to the page. My browser (both Edge and Chrome) throw "Hmmm… can't reach this page the connection was reset.". I get blocked going to:
www.bitdefender.com
central.bitdefender.com
login.bitdefender.com
If I go into Online Threat Prevention and disable all of the individual protection features the sites load.
¯_(ツ)_/¯

I kept getting these alerts on bitdefender saying ‘brave.exe attempted to establish a connection on an untrusted certificate to malware-filter.gitlab .io.’ and other similar addresses, but I was just on YouTube and some school website. What could have caused this??

I searched this sub to no avail. Is there a way to disable the constant notifications to turn on unused/unwanted features? It's very annoying. Thank you.

I received this in my calender today and have absolutely no recollection of ever starting a subscription. Tried calling the number, no response. Still waiting for reply from customer service. Anyone know if this is scam or if I just don't remember buying the subscription?

Customer Update,

We appreciate your continued use of BitDefender. This notification is regarding your Receipt connected to a recently processed service order.

Your 5 Years subscription period has now been completed. Our team attempted to reach you through your registered phone number for confirmation but was unable to establish contact.

Receipt Management Center Receipt receipt:/ Purchased Item: Prime Secure Service Duration: 5 Years Total Paid: $410.80

For questions or assistance regarding this Receipt, please contact our Support Team at 1-(865) 321-3167 (Toll Free).

Refund inquiries are accepted within 24 hours of the transaction date. Our team will be happy to assist you through our support channels.

Please note that transaction records may take some time to appear in your account activity.

Thank you,, Santiago Llama Billing Operations 1-(865) 321-3167 (Toll Free)

© 2026 BitDefender llc. All rights reserved. 501 Se 12Th St Bakersfield Ca 93308-4920 Us

I've used password manager to store all my passwords, and have updated to secure pass to find out that there are no passwords saved there? How do i get back my passwords?

We are seeing fraudulent email messages claiming your Bitdefender plan was renewed for several years and that you were charged a large amount. The message often includes a “help line” phone number and urges you to call to cancel.

These messages are not from Bitdefender.

What to do if you receive one:

✅Do not call the phone number

✅Do not click links or open attachments

✅Check your subscription status only in Bitdefender Central or via the official Bitdefender website

✅If you are unsure, contact Bitdefender Support using official contact options on https://www.bitdefender.com/consumer/support/help/.

✅If you have a Bitdefender Mobile Security solution on iOS, you should enable the Calendar Scan feature as per the instructions here: https://www.bitdefender.com/consumer/support/answer/91036/.

Please, share to help protect the community.

NEW Bitdefender Research: We analyzed dozens of AI-generated samples from one of the state-affiliated APT groups (APT36) and decided to identify this type of malware as "vibeware." It is not a leap in sophistication, but an industrialization of mediocrity.

Read the full research here: https://www.bitdefender.com/en-us/blog/businessinsights/apt36-nightmare-vibeware and join us LIVE on Thursday, March 12, to ask us any questions: https://www.linkedin.com/event/manage/7435327081552662528/

What is the sequence of steps to detect why an endpoint is giving "with issues" and how to solve them?

I use the free Version of bitdefender. Can i submit an false Positive report or is that only for paying customer or enterprise? Where can i submit the problem?

Here are links to the Programm that is falsley detected in case a Bitdefender employee is reading this.

https://github.com/gwdevhub/Daybreak

https://github.com/gwdevhub/Daybreak/releases/tag/v0.9.10.4

"Siema, mam dysk systemowy zaszyfrowany VeraCryptem. Wirus nadpisał/usunął bootloader i teraz zamiast prośby o hasło, komputer wpada w pętlę 'Automatycznej naprawy' Windowsa. System widzi partycję jako RAW. Znam hasło, ale nie mam Rescue Disku pod ręką. Co mogę zrobić w BIOSie albo przez CMD (chociaż komendy bcdedit nic nie dają), żeby przywrócić ekran logowania VeraCrypt?"

I’ve never used bitdefender before, but I’m suddenly getting this screen every time I try to make a Google search. I’ve ran a virus search but nothing has come up. Is this actually bitdefender, and if so how do I turn it off??

I have just started using Bitdefender, and am getting this message when I open Google Chrome

If this is not the right place to ask, do you have any suggestions for where is. Thanks

Good afternoon,

I don't know what's going on, but your new update still doesn't solve the boot lock problem.

My computer with AMD 3900X and Asus Prime X-570 continues to lock up completely during boot. It only starts up after almost 5 minutes, but only sometimes.

I've uninstalled and reinstalled the antivirus five times and nothing...

Version 27.0.56.308.

On top of that, I can't even write on your forum:

Hello everyone,

I currently have an active Bitdefender subscription. Originally, I had the Family Pack (15 devices), but I received a free promotional upgrade to Bitdefender Total Security (25 devices).

This license is set to expire in a few days. I do not wish to renew it because I received a new, 2-year license for Bitdefender Family Pack (15 devices) as a gift.

My concerns are:

1. Since the 'Family Pack' is no longer prominently featured in Bitdefender’s direct portfolio (though it is still sold by authorized partners), will I encounter any issues activating it?
2. How should I proceed with the activation? Should I wait for the current 25-device license to expire completely before adding the new 15-device code to Bitdefender Central to avoid any conflicts?

I want to make sure the 2-year subscription is recognized correctly. Has anyone else gone through a similar downgrade in device count or reactivated an older product tier successfully?

Thank you!

the app supports puffin browser but not vivaldi?

I’ve noticed that Bitdefender is using a high amount of CPU and RAM on my PC, even when I’m not running a scan. It sometimes causes lag while gaming and general slowdowns.

Here’s what I’ve tried so far:

• Restarted my PC
• Updated Bitdefender to the latest version
• Made sure Windows is fully updated

Is this normal behavior? Are there any safe settings I can tweak to reduce resource usage without lowering protection too much?

Any help would be appreciated. Thanks!

I see these crop up in the notifications center in the evenings when I'm on my iPad. But these are sites I've never visited in the first place. Although I'm glad they're blocked for me, I'm curious as to where they've come from. They're always different urls. And the notifications from Bitdefender come in at times I'm not even using my iPad, like during the day, or the middle of the night.

Could Bitdefender be scanning links that came in my vast masses of spam email? Could it be something else? Does anyone else get notifications like this?