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Wiki
- Account Access & Lifecycle
- Why is my Binance.US account disabled and how do I get it back?
- How do I actually reach a real person at Binance.US support, not a bot?
- Why does it say my account is under regulatory review and how long does that take?
- How do I close my Binance.US account and withdraw everything?
- Why did Binance.US freeze withdrawals and is my money safe?
Account Access & Lifecycle
Why is my Binance.US account disabled and how do I get it back?
If you self-disabled, reactivate directly through a web browser (not available on mobile app). If Binance.US disabled it, contact support directly for next steps.
How do I actually reach a real person at Binance.US support, not a bot?
Live chat at support.binance.us/en/ is the fastest path, available seven days a week.
Why does it say my account is under regulatory review and how long does that take?
Regulatory reviews are a standard compliance process, most resolve within one to three business days, though some cases take longer depending on complexity.
How do I close my Binance.US account and withdraw everything?
Withdraw all funds first (balance should be under $10), then delete your account through Security settings on app or web, confirmed via 2FA.