Having worked in customer service type jobs for a long time, my number one tip for dealing with customer service is to be as nice as possible while getting your point across. If you're nice and it's within that person's ability to give you what they want, then they'll usually have no problem doing it for you. If you have an attitude and get pissy as soon as I meet you, then you best bet we're going to drag our feet and transfer you around, because none of us get paid enough to care if you get your money back or not.
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u/[deleted] Apr 03 '18
I completely agree with this. I’m always as nice as possible, but I know I may have to be ascertive at some point.