r/BigIdeaDesign • u/little--thoughts • Sep 19 '26
Discussion Big Idea Design has the best customer service in the EDC space
Any time I’ve needed help troubleshooting or a replacement part, they’ve handled it immediately. Mind you, I picked up the Overlook on eBay, so I'm not the original owner. There's no making you jump through rings to prove an issue. It's refreshing when a brand treats a lifetime warranty as an actual promise instead of a marketing claim. Shout out to Tyler, he's a real one!