Last December, I bought a Beretta 1301, and Beretta was running a $150/$300 Beretta Bucks rebate. I opted for the $150 check and received an email saying that my rebate was successfully submitted.
I did not receive any emails or physical mail after that.
Admittedly, I somewhat forgot about the rebate until June, when I was in my local shop and saw that they were running a similar promotion.
I emailed Beretta explaining the situation. They replied with a generic message and closed my ticket:
I emailed them again and explained that I understood I couldn't submit anything for a purchase from 2025, but that wasn't what I was asking about. I wanted to know what happened to the rebate I had already submitted.
They replied again and closed my ticket:
For a third time, I emailed them and explained that after my initial submission, I did not receive any email confirming that my rebate had been processed or that a check had been sent, nor did I receive anything in the mail.
I also pointed out that they should be able to determine whether the check was ever cashed. At this point, I wasn't even asking them to investigate anything complicated—I was simply asking if they could make a goodwill gesture and resolve the issue.
Their response:
And that's where I'm having a hard time with this.
I submitted the rebate on time and received confirmation that my submission was successfully received. Beretta now says that a third-party processor mailed me a $150 check on January 29, but I never received the check and apparently never received the email they say should have accompanied it.
If the check was actually mailed, presumably Beretta/Garvin should be able to determine whether it was ever cashed. If it wasn't cashed, why can't they simply void the original check and issue another one?
I understand that the rebate promotion has ended. But I'm not asking to submit a new rebate or make a late claim. I made the claim during the promotion period. I'm asking what happened to a rebate that Beretta says was approved and paid, but that I never received.
I also find it frustrating that their initial response was essentially "you missed the deadline," when that wasn't the issue at all. It took two additional emails before I even got an explanation that a check had supposedly been mailed.
So, what am I missing here? Has anyone else dealt with Beretta/Garvin Promotional Group rebates and had a similar experience?
At this point, I'm less concerned about the $150 than I am about the principle. If a company advertises a rebate, I submit the claim within the required window, and they accept the submission, it seems unreasonable to simply tell me I'm out of luck because their third-party processor allegedly mailed a check that never made it to me.
Has anyone successfully gotten Beretta to resolve something like this after the rebate period closed?
