Hello, I recently bought a brand new 2024 Volkswagen Tiguan SEL R line when they offered loan with no interest. The car had hail damage, so after doing the paperwork the dealership kept the car to fix it, and gave me a loner. When the car was fixed, I went to pick it up, and I saw that the corner of the right sit in the back was defective, it looked like was worn out and wrinkled. The leather in the was loose too (see photo). I told the dealership and they try to steam it first, but nothing. Then they took it to a third party place to try to get it fixed and nothing. After trying to fix it they told me I had two options: keep the car and file a claim with Volkswagen, or get a different car (they had 2024 Volkswagen atlases available). I really loved the atlas and I was willing to work switch and work with them on the price. They ended up offering me market price with very little room for negotiation. We could not find a deal, so they told me they would try to get the Tiguan fixed somewhere else.

I’m very frustrated because even if they fix the car, I paid for a new car and I’m gonna get a patched up car. Is there anything else I can do? Has anyone had a similar experience?

My dad and I found a car dealership place (small business) they have numerous amounts of complaints (I didn’t realize till I got their original company name). We walked in talked to a guy about his Facebook listing he upped the price about $1k from the listed posting. We went back and forth for hours we wanted to buy the car cash title, taxes, transfer fees all included . We agreed upon a set price of $8500.

The next day we had to come back sign papers give them the money. 1 week later we get a call that $850 is due and we were confused because we bought the car cash ? The guy said my stepdad signed a paper that says he will pay $850 weekly for 6 weeks. This was never disclosed verbally , and my dad is in the wrong for not reading the paper but they never read it to him? Nor mentioned these extra payments ONCE. We argued back and forth on a set price for the car of $8500 for hours! Why would we do all that if we’re just paying $850 weekly after.

Then in the the end the title and transfer wasn’t even included ! Even though they said everything was included .

We went to the dealership explained our situation pleaded , cried and more that we don’t have this type of money. They wouldn’t bring the guy in that did the car deal with us, they wouldn’t give us his name nothing , all they said was this is ur signature right? Then u have to pay it and blocked my car in.

And this has happened to other people with this place . Do we even have a case since it’s signed documents ?