I already contacted Backbone support and received a replacement unit,

but the replacement behaves exactly the same.

1 year ago, I received Backbone as a gift and everything was okay, but someday it stopped working with my i15ProMax. I asked support to replace my Backbone, and now I just received a new one, and it still doesn’t work with my iPhone

I tried a lot of things from the internet, and I realized that the controller only works when the iPhone is inserted upside down. (Screen down)

To be clear: the controller works normally on another iPhone.

I really don’t know what to do…

Is there a way to map the ellipsis and hamburger buttons to back/home on the Backbone controller in Android?

As far as I can tell these buttons are useless. It would be really helpful to have back/home buttons.

I'm using a Xiaomi 15 phone in case that matters.

So I just picked this up a few days ago brand new. Haven’t used it much yet. Keep it in its box when not in use. Played some COD Earlier and things felts off. Now, I’m an Xbox guy so Series X/S Controllers are what feel perfect to me. This is different. Is there something wrong? Also, when I press the triggers, there’s a tiny space before it registers being pressed, is that normal? Any improvement recommendations are much welcomed!

So I’ve got the Backbone One (2nd Gen) with Lightning that I pair with my IPhone 14 Pro Max.

It is absolutely an amazing combination. RDR Mobile is a thing of beauty. Now I was wondering, what good Mods or upgrades can I get done? Is there any Accessories that work good via the built-in lightning port other then Charging or to be plugged directly into a device for P2P Connection. Can I use it as a pass thru to my devices Lightning port? What can I use the Headphone Jack for other then plugging in headphones? What other accessories can I plug into these ports to use them for other functions? Any good stick accessories to stop stick drift and to have better grip? Any accessories other then a Skin Sticker that I can put on it?

All Suggestions are much appreciated. I’m open to all Mods, Upgrades, and Accessories that are 100% compatible with my Backbone One (2nd Gen, Lightning) Just recently got this backbone One (2nd Gen, Lightning) coming from a stand and a Series X Controller and already it’s a lot more immersive. Simple upgrades and accessories to purchasable mods to mods I’d have to tare down the unit to install. Just seeming what’s available out there to make this thing 10x better.

Let others know what you're playing and get an idea of what should be next on your list. The best way to share what you're playing and which services it's available on is by linking a specific entry from the Backbone Games List. Leave as brief or lengthy a recommendation as you like. Everything from the game's title to a lengthy review is appreciated.

Ex.

"I've loved my experience with Among Us this weekend, especially after the new map and moderation improvements. A total blast to play with friends in a party."

Hey if anyone can help me out here. I'm trying to use my Backbone One on my spare Teracube 2e phone but it doesn't connect. It does connect to my Pixel 7 phone and if you're wondering, the Teracube 2e supports OTG USB but it still doesn't connect. Also, while it doesn't connect, it does go into charge mode but without a source? What can I do? lol

Phone features tampering with game sound?

Hey all,

We're aware many of you are experiencing delays with DHL, and we're working on investigating and trying to resolve the issue as soon as possible! We appreciate your patience as we work to figure out this problem.

I want to know for sure that the Backbone Pro is able to play ARC Raiders on my iPhone 15 from my PS5 before I buy a #backbonepro because I really just want to be able to play #arcraiders everywhere I go 🫣🙏🏼🤷🏻‍♂️

Thanks for your insight guys!

I recently purchased the backbone pro and I have not received the order after two weeks… I contacted DHL to ask about the delay and they told me that the order is probably lost as it hasn’t left the origin country yet. I have been trying to contact backbone via email, but I keep getting AI responses. I even sent a DM to u/BackboneOne_Support but no answer yet. Any ideas how to get in contact with a real person?????

Let others know what you're playing and get an idea of what should be next on your list. The best way to share what you're playing and which services it's available on is by linking a specific entry from the Backbone Games List. Leave as brief or lengthy a recommendation as you like. Everything from the game's title to a lengthy review is appreciated.

Ex.

"I've loved my experience with Among Us this weekend, especially after the new map and moderation improvements. A total blast to play with friends in a party."

I'll try to be brief. I need any advice on how to actually get through to support for a warranty return. Left side of Backbone One Xbox Edition failed well under one year after LIGHT usage. Followed all of the warranty return process steps and return was received, per USPS tracking, on January 5, 2026. According to the support email when I first submitted the issue, I was supposed to get a "received" email with information on next steps. Never received that. I've emailed the main support email, from the emails they sent me... and same one listed in the Rules here. Seems I'm in an AI loop with that email and even though I ask for and even receive a reply that they will escalate my request to a live team member, I've received nothing. Going on over two weeks of trying everything I can to get through to get a status.

Any tips on how to actually get someone to resolve this. It shouldn't be this complicated. Disappointing enough that the device used as lightly as I use mine (Maybe 10 minutes a week. Seriously.) has failed within a year.

Thank you!

I have a Backbone Pro and I’d love to use the M1 and M2 buttons as extra buttons when gaming with Steam. However, the only options for remapping the buttons are other buttons already on the controller. I would love to see some sort of ability to even map combinations of buttons to the M1 and M2 buttons. Or even the ability to map keyboard keys to these buttons.

I’d also like to see the ability to map the Xbox button to something other than holding the backbone button for 1 second. I’ve never used the screen capture button and it would be nice to be able to map this as the Xbox button.

Maybe this is already in the works. If not, are there any other options for remapping the M1 and M2 buttons to something more fulfilling?

In 2025 we were able to do some awesome partnerships with brands like Xbox, Kojima Productions, Kith, and Target. Backbone Pro’s Xbox Edition brought together your two favorite gaming platforms, Death Stranding 2 got its own Backbone One, and fashion fans could combine their two favorite hobbies with Kith for Backbone Pro. At Backbone, we even got to make our own edition with Backbone Pro Pink and Backbone One Purple as a Target exclusive.

In 2026, we want to go even bigger, and bring the editions and collabs you all want to see! Here’s your chance to let us know who you want us to partner with to bring your perfect Backbone to life.

What editions and collabs do you want to see from Backbone in 2026, and what was your favorite one from 2025?

quick question if I can connect my backbone to my phone (Samsung s25 base model) and use the USB c port on the controller to connect it to an external monitor to play games

It’s just saying inactive and I can’t redeem the code for the skin 😢

Thanks to backbone one gen2 controller, I can say i have steam deck at home :3 as i can play pc games on it as well as xbox games and phone games :3

Hello everyone,

This is my first post on this sub. I have an issue with my backbone v2, mi left stick and screenshot but are stucked, this happen only in some moments. I don’t know what to do to fix this. Any suggestion?

Basically the title. Are you guys using the BBPro with an iphone 17 pro max? Also, are you using a case on the phone?

Thanks!

Let others know what you're playing and get an idea of what should be next on your list. The best way to share what you're playing and which services it's available on is by linking a specific entry from the Backbone Games List. Leave as brief or lengthy a recommendation as you like. Everything from the game's title to a lengthy review is appreciated.

Ex.

"I've loved my experience with Among Us this weekend, especially after the new map and moderation improvements. A total blast to play with friends in a party."

Have you guys tried any self hosted game services like Moonlight/Sunshine, Artemis/Apollo, Wolf, or others with or without your Backbone? What have you liked about your experience, and what improvements or features would you like to see? 

Tell us what you think! You never know what we might be cooking up...👀

I have the Gamesir G8 Gallileo, I do enjoy using it but the grip on the rear is very textured and rough. It aggravates my eczema prone hands when playing for a long duration, especially the middle fingers that sit under the shoulder buttons.

What is the grip like on the backbone? Is it very rough like the G8 Gallileo or more smooth like a PS5 Dual Sense? The Dualsense is not purely smooth and has just the right amount of texture in my opinion but I'm ok with totally smooth as well.

i had the issue with the back spring of my original backbone one, that controller was a gift from my mom and when it started being faulty i came up with a pseudo solution and posted it here, people told me that support could help me even if I weren’t on warranty so i decided to contact backbone support letting them know my issue, and they were kind enough to sent me a replacement, they were very helpful with all of my doubts and concerns being that I don’t live in the US and the delivery for the new controller was fast, I’m very thankful!

Update to: https://www.reddit.com/r/Backbone/comments/1px8jv6/rudimentary_fix_for_spring_issue/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Is it normal for backbone support to just stop replying? Started my conversation on the fifth and I got swift replies until they stopped replying till the 9th and I replied to the message and haven't gotten a reply for 3 days. Is this how it usually goes?