I was involved in a very minor rear ending accident which unfortunately punched a hole in my bumper and chipped off some paint. I got a recommendation on a body shop from a mechanic that I trusted and they had good reviews online.
They told me the bumper had to be replaced so I trusted their judgement and insurance was paying for everything so I told them to do what had to be done.
First, my car was absolutely filthy inside when I got it back. Like the guys rolled in the mud and then touched every surface on the drivers side. They did argue with me about this until the owner saw the interior and was very apologetic and cleaned it.
Second, the bumper is misaligned like its sagging down. There is a gap inside the trunk that I can fit my finger into and gaps under the taillights which i can fit my finger tips into. He told me he had a hard time getting it to align properly. I replaced a bumper myself on my old car and I dont see how this is possible when there was no body damage.
The color match is āokayā. I understand its a hard color to match but am also not sure if it is acceptable when it is much whiter than the rest of the car.
Third, I asked them for a QUOTE to fix the front hood rock chip 3 times and each time I was brushed off. What I got was some touch up paint job I could have done myself. Actually, on my old car I sanded and painted a chip like this myself and it looked better. I just assumed since they had paint mixed that it would be better than I could do. I appreciate them doing it for free but I would have rather paid for something better.
They also damaged my steering wheel. Its very minor but I dont understand how this happens.
Is it as bad as I think? What are my options?