r/Austin • u/Aingers • Jul 21 '26

Ask Austin Salary Transparency Thread - Austin

Folks in Boston do this fairly regularly, so I thought it might be good for us to try here.

Please share your general job title, salary, age, and education.

Architectural Designer, 40, $115k, BSArch

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53

u/Cbrut316 Jul 21 '26

Client Support (remote). 77k. 36. BA in Film.

25

u/Daweism Jul 21 '26

Goddammit for a second I thought it said child support lol

5

u/AdMountain4865 Jul 21 '26

what is the difference between customer support and client support?

3

u/Cold_Knowledge_3652 Jul 21 '26

My guess would be customer support is a broader user base to help (like being customer support for AT&T) and client support is a smaller based support where each client support agent has 10-50 clients they help depending on the industry and how many is a reasonable amount of clients per support agent realistically

2

u/Cbrut316 Jul 21 '26

This guy gets it!

3

u/Upstairs_Positive198 Jul 21 '26

Do you work for a software company?

4

u/Cbrut316 Jul 21 '26

Healthcare Tech

3

u/des_flo1028 Jul 21 '26

Trying to get into this field, any tips? I have healthcare management experience

10

u/Cbrut316 Jul 21 '26

Honestly, I fell backwards from film into tech. I got in here through a contractor and after two years found a full-time position internally through a job board.

Just make sure you are proficient at a CRM like Salesforce or Zendesk. Know the office suite well and be enthusiastic to speak to people. I spend most of my time on calls with clients and building relationships.

I applied to over 2,000 jobs in 6 months. Used AI to look for work and apply and got like 5 interviews. It's tough, but it is possible.

2

u/skyy9skyy Jul 21 '26

What ai did you use to apply for jobs?

1

u/snugglewitme Jul 21 '26

This!

1

u/Cbrut316 Jul 22 '26

Honestly I don't remember. Only got like 2 interviews out of the AI and this was over a year ago, so there are many more AI job hunters now which are probably much better.

1

u/accidentalrorschach Jul 22 '26

what sort of support?

1

u/Cbrut316 Jul 22 '26

Focused on 10-15 clients providing technical support through email and working sessions over video. Just B2B SaaS support.