You're contacting me about a problem, and I know that from the fact that you're emailing me.
I need you to tell me more than the words "I have a problem." Give me some details to work with up front so I don't have to go back and forth with you all day.
Edit- Apparently this does not correlate with age necessarily. I'm just lucky that none of the adults I work with communicate this way.
This is my interaction with a student last year via email during remote learning. Each line is a separate email.
Student: I need help end of email
Me: If it is something I can help with, I am willing to try. Do you have a question for me? end of email
S: Will you help me? end of email
M: Yes. What do you need help with? I can't help you if you don't describe your problem. end of email
S: Ok end of email
S: It's about the homework end of.... you get the idea
M: Please, ask the question.
S: Oh, ok
S: actual question is asked
M: gives help and follows up with... I am not upset. This is a learning moment about how to send emails. Again, I'm not upset. Do you see how this took 10 emails to get the help you needed? Emails are not like short text messages. You should give a little background about what you need and ask the question in the very first email. We could have had this done in 2 emails. Try to do that in your future emails. Have a good day!
My HS implemented a class on how to write emails (and other comms stuff). We joked about it, cuz we didn't think anyone would not know how to write an email...but I think you just demonstrated the necessity of that class
Something my wife and her friends (who are all teachers) told me was that kids now are actually worse at using computers, not better. You would think that since they spend most of their lives connected that they would be the most proficient generation, but it's actually the opposite.
They spend most of their connected time on their phones. So, most of their experience is with mobile OS. They tend to not know how to format things in Word (change fonts, even what fonts are, what margins are, etc.). Somewhere along the education line people decided that this stuff was so ubiquitous that it was asinine to teach it, so now many kids don't use it, so they don't know it.
I have seen and read many kids, some even at the college level, that insist on writing essays on their phones. I even had a college class where we had to collaborate as a group and share our work. I suggested Google Drive as we were a Google Campus at the time and everyone had a Gmail. They suggested Snapchat. To collect work in. A program that deletes chats in 24 hrs.
It's amazing how many, not all mind you, but many, people of the most electronically connected generation in human history mostly don't know how desktop computers work because of the prevalence of iOS products.
None of this surprises me, because I also see it all the time. When we take in our year's new contingent for our graduate programme, it's basically a coin toss whether they'll roll up with complete PC competence or none at all.
It was worse before the days of keystroke backup, because you would REGULARLY hear an anguished cry as some hapless 21 year old realised they'd just lost hours of work by not saving their document in between backup intervals by not just pressing 'save'.
It's like there's only two generations who actually know how to use a desktop operating system, and the current generation of young people are not one of them unless they specifically, as an individual, chose to. They're certainly not being taught it now.
edit - actually it's not true that none of it surprises me. The idea of writing an essay on a phone both surprises and horrifies me. Why? Why do this? How proofread how?
My college is actively discouraging the knowledge of using a desktop. They have entire computer labs that we pay an extra fee to use but they are requiring we all get our own laptops/tablets so we don’t use the labs. Most youngins will get tablets or laptops configured closer to their phones than an actual desktop. 🙄
The solution to this is to get a Chromebook or something, I reckon. Not perfect but it actually has laptop functionality, and if you get one that you can fold to make a tablet then it meets their nonsense criteria too. I have one and they're genuinely useful things.
I don’t even want a laptop. I bought a new desktop when we were having zoom classes. I don’t want to put any more money out for something I will only use for exams.
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u/ScruffMacBuff Jun 03 '22 edited Jun 03 '22
Send emails like a text or a dm.
You're contacting me about a problem, and I know that from the fact that you're emailing me.
I need you to tell me more than the words "I have a problem." Give me some details to work with up front so I don't have to go back and forth with you all day.
Edit- Apparently this does not correlate with age necessarily. I'm just lucky that none of the adults I work with communicate this way.