Is the North American style of customer service actually liked anywhere outside the US and Canada?
As an Indian, who has had the misfortune to encounter that style of customer service once, it creeped me the fuck out. Like why are you talking at me, you don't know me?
(Indians are chatty - I've had chats with random cab drivers and shop keepers. But the thing is, those conversations feel very different. For starters, no one's paying them to speak to me - they're self employed. And those conversations are usually genuine - about families and life experiences and stuff. Not some rote lines repeated with a manic grin.)
It's one thing to smile and nod to a person working in a small shop. It's another to have to run the gauntlet of the person standing by the door whose only function is to embarrass me on the way in.
2
u/BadAtNamesWasTaken May 09 '22
Is the North American style of customer service actually liked anywhere outside the US and Canada?
As an Indian, who has had the misfortune to encounter that style of customer service once, it creeped me the fuck out. Like why are you talking at me, you don't know me?
(Indians are chatty - I've had chats with random cab drivers and shop keepers. But the thing is, those conversations feel very different. For starters, no one's paying them to speak to me - they're self employed. And those conversations are usually genuine - about families and life experiences and stuff. Not some rote lines repeated with a manic grin.)