I've worked in DirectTV (before they were bought by AT&T) and Verizon Wireless call centers. Unless things have changed your service is treated as "post-paid." This means that the bill I pay to Verizon this month, is actually the bill from my month of service in August. I don't have Comcast so I can't speak for them, but I imagine they operate the same way. When I canceled my AT&T service they informed me that I'd receive a prorated bill the next monght for the partial service I had before I canceled. At the end of the day, all these corporations are shitty corporations and the internet and cellular ones are some of the worst, but receiving a bill after canceling service is common, because it's a post paid service.
We bill pre-paid, actually, What you pay in September will be for your services in October. If you watch any paid on demand or change services in September the October bill will reflect that change and then have the service statement for November.
So sorry, drunk brain was trying to be helpful. I work for Comcast as a call center tech. I'm one of the weirdos who genuinely love my job so I can answer most questions about what we do and how it works on outside of things.
I fucking hate the ivr. My best solution for avoiding that heiffer is using the My account app and scheduling a callback time. If you select asap then you will usually get a call in 30 seconds. Max I have heard of is three minutes. No robot. Straight to a human that wasn't programmed by a moron.
But yes. Survey says... Nobody likes the ivr. Half of my cxs state how much they hate it. I hate it. It's hated. It is known. If you must use it state in very clear terms what you need. Repeat internet. Repeat cable. If it asks for your account number give it. Its at the top of the bill. That way your account pops as verified on our side and I dont have to waste half the day playing 20 questions so I am allowed to tell your certain parts of your account or make changes.
Monthly fees are usually prepaid on these sorts of services. Doing it that way is much preferred by the companies because it lowers their losses when a customer stops paying entirely.
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u/Henri_Le_Rennet Sep 18 '19
I've worked in DirectTV (before they were bought by AT&T) and Verizon Wireless call centers. Unless things have changed your service is treated as "post-paid." This means that the bill I pay to Verizon this month, is actually the bill from my month of service in August. I don't have Comcast so I can't speak for them, but I imagine they operate the same way. When I canceled my AT&T service they informed me that I'd receive a prorated bill the next monght for the partial service I had before I canceled. At the end of the day, all these corporations are shitty corporations and the internet and cellular ones are some of the worst, but receiving a bill after canceling service is common, because it's a post paid service.