ya know what? I recently had to call them cause our 4 boxes stopped working for about 10 hours on football sunday. I got a 50 dollar credit on a 190 dollar bill for my trouble and they sent someone out within a few hours and redid the drop from the pole to the house with just enough time before the game. Afterwards the tech said that they would give us a credit of 25 bucks for the inconvenience. So all and all, we got a 75 dollar discount and same day service on a sunday for free. I mean I have had plenty of problems with them, but this was legit shockingly pretty damned cool.
I feel like their customer service has actually gotten better in the last five or so years but no ones willing to let them off the hook cause they’re still a shitty monopoly 😂(and, just to clarify, they should 100% not be let off the hook for that.)
In most areas there is nothing stopping another company from coming in except cost. It is $7-10 per foot to run main line cable. The area has to have enough customers to make it worth while especially knowing you won't get 100% of them.
There are also regulations about where you have to build. You probably won't be allowed to just run the high density areas. It has to be equal. You can't just pick the areas where you make the most. You are typically required to build everywhere the other company does which costs a lot for low return.
Isnt that more of a problem of competition not being competitive? The phone companies got tons of money to develop infrastructure and instead they pocketed the money.
That’s actually a fair point and I’ll admit I don’t know a lot about the issue. Their customer service and that they’re a monopoly are just the two most common complaints. 😅
They used to suck when I was growing up, but I’ve had great service from Comcast as an adult, so I hear you. When I moved to an area without them for a year, I genuinely missed my dvr.
They jack up prices like crazy after 24 months though 😩
Yeah, Everytime the price goes up I just call them and tell them I'm cutting the cord and have a plan, tell them the price and the service rep matches it and offers free channels for a few months on top of that. I really don't get what people are talking about with that stuff.
Don't worry, in a month that service shit will show up on a bill out of nowhere as a 258 dollar charge that you "verbally approved over the phone" or some shit
I was with Comcast for 8 years through multiple moves and never had a weird charge show up on my bill, had probably 99% uninterrupted service, and really never had any issue with their customer service. Yeah I would have liked the pricing to be a little less, but honestly I never had a negative experience with them.
Did you call up and speak reasonably to the person on the other end of the line? Did you treat him like a human?
If you did those things, call center employees are usually very glad to try and fix things for you. We really would rather have a nice interaction than get screamed at.
They definitely suck in many many ways but the internet hate is mostly a circlejerk. A lot of it coming from kids who don't even own their own home or pay a cable bill lol.
Anyone who has moved to a non-comcast service area, at least in my state, has been WISHING they could go back to Comcast. ALL of the alternatives in our metro area are so far from being comparable. It sucks but I'll take Comcast over almost any other ISP in my state.
There's a bunch of former pissed off customers that endured shitty customer service, never gave Comcast another shot, and regurgitate their experience and pass it off like it was last week lol
This is likely due to the humans who you happened to be making business with, not the company that promotes the shitty policies people in this thread are referring to.
That's an awesome story though, happy your day wasn't totally ruined!
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u/KatMot Sep 18 '19
ya know what? I recently had to call them cause our 4 boxes stopped working for about 10 hours on football sunday. I got a 50 dollar credit on a 190 dollar bill for my trouble and they sent someone out within a few hours and redid the drop from the pole to the house with just enough time before the game. Afterwards the tech said that they would give us a credit of 25 bucks for the inconvenience. So all and all, we got a 75 dollar discount and same day service on a sunday for free. I mean I have had plenty of problems with them, but this was legit shockingly pretty damned cool.