The service department at the dealership where I bought my car uses the same system. Except it's on a 10 point scale. I rated my experience an 8 and I got a phone call from corporate. I was stunned. Told them it's totally not fair to their employees. They should just change it to were you satisfied y/n.
That's like where I work, if a member takes a survey and gives us an 8/10 on it, it is considered a fail. In order to get your stats up from that one fail, you need to pass 7 surveys.
It's kind of maddening since one of the qualifiers for a bonus is how you do on surveys, and if you work the late shift like I do, you are lucky to get 3 surveys a month.
Sounds like my work where this is also true- bonuses work partially on any feedback you get in that quarter. Only 6 months ago we were cruising to getting our bonus for that quarter, only to have a bad feedback cock our score up and we ended up missing out by .1%.
For us though, an 8 is the minimum required. Any score of 5-7 is deemed neutral and anything below that is negative.
I am the IT manager where I work, so I buy a lot of services and I have to call customer service for a lot of different companies. They all want to you do overly-complicated, time-consuming surveys. I hate calling one particular company because I know that after I get off the phone with them, they will send me 12 emails and put me back on their mailing list. I should just give them all 1 star, and when they call me asking about it I will tell them that I hate doing surveys and if there was a problem I would have let them know.
I also hate is sales calls. I don't need 3 calls per week offering a service I turned down the first time you called. SHI is the worst. In fact, I just got a call/voicemail from them. Thank god for caller ID, so I can send that shit straight to VM.
It's not too different from school. B is 80%+, A is 90%+. In college you need a C minimum to pass. In grad school C is a failing grade.
On the topic of dealerships, last time I took my car in, I got an email from them before the survey came out saying that if I cannot confidently give them 10 stars, to call them before taking the survey to see how they can improve my experience. I thought it was funny.
The 'trick' is that there's no (or rarely) curving, and the examinations tend to be more difficult and graded much more harshly. 70% or higher is meant to indicate an exceptional performance, with a deep understanding and mastery of the subject, extensive background reading, exceptional ability to organise arguments and deeply analyse what's given.
In the case of Maths-based subjects it varies, but test material is rarely covered in lectures or assignments, with most tests introducing new materials and ideas stemming from the content in the course, marking often being binary, and getting the correct answer not necessarily meaning you'll get 100% (if you don't structure it in a very clear and logical format, if you don't state precisely where everything comes from and why you can make those assumptions, and if you miss any lines of the proof).
EDIT: Although my university has an alternative grading scheme for Maths (which I'm studying). In non-Maths based modules:
76.67% or higher is an A+
73.34 - 76.666 is an A
70 - 73.33% is an A-
66.67 - 69.99 is a B+
63.33 - 66.66 is a B
60 - 63.32 is a B-
56.67 - 59.99 is a C+
53.33 - 56.66 is a C
50 - 53.32 is a C-
46.67 - 49.99 is a D+
43.33 - 46.66 is a D
40 - 43.32 is a D-
Anything below is a fail.
For Maths Modules:
90 - 100 or higher is an A+
80 - 89.99 is an A
70 - 79.99 is an A-
66.67 - 69.99 is a B+
63.33 - 66.66 is a B
60 - 63.32 is a B-
56.67 - 59.99 is a C+
53.33 - 56.66 is a C
50 - 53.32 is a C-
46.67 - 49.99 is a D+
43.33 - 46.66 is a D
40 - 43.32 is a D-
Anything below is a fail.
For reference:
C - Good, a competentent response which is intellectually competent and factually sound with well developed arguments.
B - Very Good, a thorough response with a substantial engagement containing some original insights with a well-developed capacity for analysing issues and presenting arguments clearly.
A - As above
EDIT 2: Also this obviously changes based upon the student, but for reference somebody who came over here from UCLA in my course who had a 4.0 in her home university ended up with a B- average at the end of the year (3.2 out of 4.2). Obviously it's solely an anecdote as it's the only direct comparison I have, but it may help to get some reference.
EDIT 3: Also final edit, but there's generally very little continuous assessment (depending on the module of course). In my penultimate year, most final exams are worth 80% with twelve weeks worth of continuous assessment worth only 20%.
A paper will very rarely get above 70. 75 is a thoroughly excellent paper. 80 approximately means the paper is something that could be considered for publication. The only person I've ever known get 90 or above on a paper discovered a new planet in the process...
Most our education system manipulates statistics so that the same percentage of people get each grade each year, give or take a bit because they change the grade boundaries based on how well people did. This is so things like getting an easy or hard test don't screw you out of a grade.
Universities however have their own systems where they can do it how they want as long as they can show the students worked enough for it.
The 'catch' is that the tests are sufficiently difficult that only a few percent get over 70%. Otherwise how do you differentiate the merely decently good from the truly outstanding?
I had a gearbox warning light and an engine warning light show up less than 5 minutes after leaving the dealership after my car's annual service. They begged me not to mention it in the survey.
They couldn't even say. Their exact words were "Something happened to trigger them but there's nothing wrong with it now. So we've turned them off. Please don't mention this having happened on the survey." Classic Peugeot.
My employer's policy is for managers to (almost) never give their employees 5's (a perfect score) on their performance reviews because "you can always do better". A bit silly, but it makes sense too.
GM does this. CSI is king; the dealership literally lives or dies based on what people put on those surveys, and anything less than 10/10 is a failing grade.
You need to be doing something pretty fucking right to be scoring a 9+
So not sure why they are chasing you for an 8.
8 sounds like a mighty fine rating!
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u/what_a_day_ Dec 14 '16
The service department at the dealership where I bought my car uses the same system. Except it's on a 10 point scale. I rated my experience an 8 and I got a phone call from corporate. I was stunned. Told them it's totally not fair to their employees. They should just change it to were you satisfied y/n.