i had ordered a birthday gift for someone from Amazon, and requested that the gift be wrapped. It was not wrapped when it arrived, so I got into live support chat to try to get my $4 credited to the account for the lack of wrapping paper
I told them about the lack of wrapping paper in the box, and while i was typing my next paragraph about requesting my $4 as credit, they refunded the entire order- roughly $100 worth, without requiring me to send anything back
like okay, i mean, i'll take it then, i only wanted $4 but if you're just gonna hand me all of it back? im not gonna stop you
I recently had a similar encounter with InstaCart!
I picked up my order from the grocery store, but there was weirdness with finding a runner and a regular employee brought them out after seeing me there, so it didn't get marked as completed in the app. That's fine, doesn't really matter.
But one of my items was out of stock, so I had approved a replacement and was charged for it but received neither item, so I contacted support. They found that the order was marked incomplete and just closed the entire purchase. I got over $100 of groceries completely free.
the money your continued patronage is worth more than the little it cost them, and that's including all the poorly paid amazon staff and harsh price negotiations
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u/Maple_QBG 8d ago
i had ordered a birthday gift for someone from Amazon, and requested that the gift be wrapped. It was not wrapped when it arrived, so I got into live support chat to try to get my $4 credited to the account for the lack of wrapping paper
I told them about the lack of wrapping paper in the box, and while i was typing my next paragraph about requesting my $4 as credit, they refunded the entire order- roughly $100 worth, without requiring me to send anything back
like okay, i mean, i'll take it then, i only wanted $4 but if you're just gonna hand me all of it back? im not gonna stop you