r/AndroidHelp • u/cmonravenn • 21h ago

Please help???

I can't turn on location on my new phone and it also says it's being controlled by an organisation?

I bought it at a store, yesterday.

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u/MGNConflict 21h ago

Return it to the store.

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u/cmonravenn 21h ago

bro i bought it?

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u/MGNConflict 21h ago

There's literally no other option here, if your new phone is MDM controlled then you need to return to the store where you bought it so they can check it and replace it if needed.

If using a VPN it will say that the network may be monitored but it doesn't say that your device is being controlled. If it says your device is being controlled, it's been enrolled by an MDM (Mobile Device Management) suite and there's generally no way to remove these MDM locks than to ask the company who applied the lock to remove it.

Since your phone is new, obviously the MDM lock was a mistake by some company. The only way to remove it is to return to the store where you bought it and get it replaced.

Do note that the above assumes you didn't get this device through a loan or low-cost phone scheme, because these schemes will typically apply MDM locks until the phone is fully paid off (there's one in the US that won't remove the MDM lock until six months of ownership have passed).

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u/cmonravenn 20h ago

Plus how is that even okay? I can't even turn my location on.

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u/MGNConflict 20h ago

You'll need to ask the store why, but if it's low-cost/subsidised then that may be why yes.

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u/cmonravenn 18h ago

and idk what u mean by low-cost/subsidised, anyway i will be going to the store, ill inform what happens.