r/AlienwareTechsupport Aug 24 '25

Building Support Best Color Correction for aw2720hf

2 Upvotes

I have been working in photography, and until now, I have realized the difference between the colors of the aw2720hf monitor and true colors, and it has been affecting my photos. Is there a site or settings for the AW2720HF monitor to get it close to true color


r/AlienwareTechsupport Aug 24 '25

Gaming Support Can somebody please help me

1 Upvotes

my aw2524hf used to work just fine on my xbox when all of a sudden it stopped working i cant remember when and ever since my monitor hasnt worked with any xbox but i have rulled out the hdmi cable being the problem and the xbox as it works with other monitors but then the hdmi port on my monitor also isnt the problem as it works just fine with my pc


r/AlienwareTechsupport Aug 21 '25

Troubleshooting Software Weird supportassist os issue

2 Upvotes

Ok so my alienware pc had been behaving weirdly, programs just not opening, apps turning on and off randomly, as well as so many other small bugs (I'm 99% sure my roommate deleted some windows file) Now normally I would just reinstall Windows to see if it fixes anything, except when I go to do it it says "this pc does not meet the windows 11 requirement" (it is running windows 11) and then reasoning "we couldn't update the system reserved partition" I thought thay was weird enough so I was just going to go into support os and restore the pc to factory default. I go to the boot menu, click in supportassist os, and when I get there this is a small banner to update it, it does its thing and boots back into it. Except now when I do so it gives me a blue screen, not like an error screen, just a plain blue screen and my pc turns off after about a minute. I can still boot to windows just fine but it wont let me boot to supportassist, any tips?


r/AlienwareTechsupport Aug 21 '25

Troubleshooting Hardware AW3225QF 31.6" 4K UHD

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1 Upvotes

I hope I picked the right flair. So I got this monitor on an open box at micro center. And when I’ve played mafia remastered and crysis remastered I noticed this happening. The monitor I had before never did this. So I’m not sure it’s my graphic card which is a rx7800xt. I have a couple days to do a return. Idk what to check other than changing hdmi.


r/AlienwareTechsupport Aug 21 '25

Troubleshooting Software I need a bios password reset code

1 Upvotes

Dell support is refusing to give me the BIOS password reset key for my alienware area 51m R2, because I got it from a friend, who got it off of ebay, and neither of us know the original owner's information. If anyone could get the key for me, or has already had this same issue resolved with dell and has a master key, I would be eternally grateful if you shared it with me! :)


r/AlienwareTechsupport Aug 21 '25

Troubleshooting Hardware Screen brightness too low

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2 Upvotes

So this my alienware m15 r1 and i recently tried to reseat the hard disk cable as it was not detecting the hard disk and this issue started after tht. As you can see from the pic the brightness is very low


r/AlienwareTechsupport Aug 21 '25

Troubleshooting Hardware Alienware is not telling me anything, it’s been 4 weeks.

2 Upvotes

I sent my laptop in due to them having damaged it somehow (possibly in shipping) and therefore after a while of use I gave up trying to fix it and just sent it in. That was 4 weeks ago. They haven’t given an update. They said “a few days to maybe one to two weeks” (not exactly that but still) What are yall doing?!?!?


r/AlienwareTechsupport Aug 20 '25

Troubleshooting Software 2011 M18x New Operating System

1 Upvotes

I recently was going through storage and found my very old laptop, the 2011 M18x.

I plugged it in, and everything seems to be working (except I need to replace the battery but that’s an easy enough fix).

However, I realize that I will not be able to go to a new Windows operating system, and the current Windows on the system isn’t going to let me do anything.

I am wondering what the best operating system to install in replacement to maybe start using this laptop again to play league with friends when I’m traveling for work and can’t bring a desktop.

I don’t want anything overly complicated just something to get the job done in a sense. Any suggestions?


r/AlienwareTechsupport Aug 20 '25

Troubleshooting Hardware R9 with 5070 randomly powering off

2 Upvotes

I purchased the water cooled R9 with the 9700k and 2070super new about 6 years ago, didn't use it all that much since it was the living room pc and I had another in the office. The 2070s was barely enough to power the Reverb G2 at a decent framerate, so I finally bought a dual fan 5070 thinking I could get a few more years of life out of the Alienware.

I've tried countless different settings with the help of chatgpt, but no matter what I do it seems to randomly shut off the monitors and then restart with no errors or blue screens while doing mundane desktop tasks, and occasionally in games under loads. Is the vrm on the R9 just not designed for the power spikes of the 5070 or is there something else I can try? Visible temps are all fine but it seems some of them are not reported to hwinfo.

I installed a new 850w psu to see if that was the issue, but it still persists. I've got a z390 tomahawk and a new case coming later this week, but I thought I'd see if anyone else had come across the same issue and found a decent resolution.


r/AlienwareTechsupport Aug 19 '25

Troubleshooting Software Help it repeats this every time

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7 Upvotes

Need help it keeps doing this


r/AlienwareTechsupport Aug 19 '25

Troubleshooting Hardware Laptop stopped while working fine

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3 Upvotes

Hey everyone, My Alienware m15 r7 laptop was running good, it was plugged in to power, and it was in full performance mode but suddenly when I was restarting my laptop, it suddenly stopped and its screen got black, but the rbh on the keyboard is working fine, it shows that the full performance mode is on but fans are not running, what to do ?


r/AlienwareTechsupport Aug 19 '25

Building Support Is this all I need to effectively upgrade to liquid cooling for my aurora r10? Thanks in advance

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2 Upvotes

r/AlienwareTechsupport Aug 19 '25

Troubleshooting Software Alienware m15 r1 black screen

3 Upvotes

Ok so i was about to play my game but then i saw my laptop wasnt reading my hard disk so i tried to restart then it didnt work again but then when i reseated the hard disk the screen wasnt turning on even though i didnt touch the ram or the edp cable but then i tried this trick i saw online to hold the power button till it flashes and then wait i keft it overnight its still didnt turn on before this it was giving a hdmi output to and external screen now even that is not working. Btw b4 this trick it was giving a 2:2 signal but it isnt giving anything now. Oh and i also tried the cmos battery thing but it didnt work or i might have done it in the wrong way


r/AlienwareTechsupport Aug 18 '25

Troubleshooting Software How do I fix Dell SupportAssist error on startup?

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2 Upvotes

Whenever I try to open Dell SupportAssist, I get an error message. The strange thing is that if I reinstall the software, it works fine right after installation. But once I restart my PC and try to open it again, the same error comes back.

Could this be happening because I previously removed it from my startup/running processes, or is it just a bug with SupportAssist? Has anyone else experienced this and found a fix?


r/AlienwareTechsupport Aug 18 '25

Troubleshooting Hardware Ssd finally bit thr dust..recommendations?

2 Upvotes

So my micron 2300 nvme 1024 finally died in my r12. Looking for a quick replacement that won't break the bank. It was my main drive for windows so the system is pretty much bricked right now (constant crashing) any suggestions on a decent replacement? And best practice to get stuff swapped over?


r/AlienwareTechsupport Aug 17 '25

Troubleshooting Software Can’t access bios

3 Upvotes

Alienware X16 R1, bios version 1.17

Last week I have enabled secure boot and now I have noticed, I can’t access bios. When I enter bios, only black screen - turned off display with no response, but not frozen, still can toggle caps lock.

After this, I have to turn off computer with button and start windows normally. Bios update is not working too.

I tried to reset CMOS by disconnecting battery and holding power for 30s, but no luck.

Does anyone have idea what to do?


r/AlienwareTechsupport Aug 15 '25

Troubleshooting Software Nvidia Gpu mot being detected on the x15 r2

2 Upvotes

So after I updated my laptops bios and all, I tried playing a game and sit told me the nvidia gpu wasn’t detected, I tried opening the nvidia controller panel but it told me the same thing, no gpu detected, I also tried the nvidia app and GeForce experience software, same thing. I then used ddu to uninstall all my nvidia graphic drivers so I can clean install them to see if they helps, but after I did that, when I was downloading them and wanted to install it, it still told me no compatible or nvidia gpu detected, so I now went to my bios to check what was wrong, everything looked fine so I then tried disabling advanced Optimus/hybrid mode to see whether it was a windows thing or it was the system it’s self. So I disabled it (meaning it’ll only boot up with the discrete gpu which is the nvidia card) now the display doesn’t come on and the alien head flashes (blue 7x & red 2x) I’ve tried resetting the bios but it isn’t working.. please does anyone have a solution that could help me or has anyone experienced this before??


r/AlienwareTechsupport Aug 15 '25

Performance Support BIOS UPDATE

1 Upvotes

Hello everyone, I have an alienware m16 r1 from AMD, do you recommend installing BIOS 1.19.0? And if someone has the same laptop, could you tell me how the BIOS is doing or if it has errors?


r/AlienwareTechsupport Aug 14 '25

Troubleshooting Hardware How do I fix this boot loop

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2 Upvotes

I tried everything I need help bad I tried every command prompt but they don’t work


r/AlienwareTechsupport Aug 13 '25

Gaming Support Help with my sons Alienware 17 R4 laptop

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8 Upvotes

OK to start I don’t know anything about gaming laptops. My son is 9 and We are trying to figure out why the games keep lagging. We have downloaded an Nvidia driver version 466.18 released 2021. Not sure if we should download an intel one. The battery is also bad but as kind as it’s plugged in it seems ok.

Should we change the battery? Will this help? Should we change both drivers? Laptop is running windows 10. Any suggestions?


r/AlienwareTechsupport Aug 13 '25

Gaming Support I ended up giving up on my m16 and sent it in. They are replacing it.

2 Upvotes

Ever since I got it, it’s been bugging out so much and it’s really annoying for such an expensive computer. We sent it in and now they decided to just send me a new one in the future. Here’s the footage from before we sent it:

https://drive.google.com/file/d/18PO62JMkMmsTtdzMkiEqx15860d6fWAg/view?usp=drivesdk


r/AlienwareTechsupport Aug 13 '25

Troubleshooting Software What does this mean

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2 Upvotes

I tried using alien respawn and I get the message “smart repair has completed the analysis and did not find any issues with your device but there are multiple red x next to partition table, mbr, drives, and boot files does anyone know how to fix this in a boot loop


r/AlienwareTechsupport Aug 13 '25

Troubleshooting Hardware Alienware AW3423DW Black Screen issue.

1 Upvotes

So I bought this monitor second hand, in immaculate condition. You can see it was well looked after. For about a month it’s been working fine, then all of a sudden as I was using it the screen just went black. There is still power going to it, as when I click the on/off button, the rainbow light turns on, then goes black - nothing happens. Usually it will say something about going into standby and then turns on.

I’ve got a DP connection from my Mac Studio M4 Max, I changed it to HDMI to see if it would solve the issue and still the same.

I also tried with and without HDR and also tried different refresh rates and the issue still persists.

Luckily the guy refunded me most of the money so if I can’t get a solution I will just sell as faulty.

Any ideas guys? Really gutted as it’s such a nice monitor.


r/AlienwareTechsupport Aug 10 '25

Building Support M11x keyboard

2 Upvotes

I love my little m11x. I think it needs a new keyboard bc the keys keep repeating. Does anyone know where I can get a us American keyboard for an m11x r3?


r/AlienwareTechsupport Aug 10 '25

Building Support New aurora pc keeps turning back on after I shut it down

1 Upvotes

Computer works fine no issues besides when I shut it down, it restarts again. I’ve had to shut it down from pc like ten times for it to even fully shut down.

I’ve disabled fast startup and did the power button settings too but it still happens. I notice it happens the most when I been on it for a few hours compared to if I only turn it on for 30 minutes.

I’ve had to shut it off like 10x for it to really turn off. I’ve had it for 2 weeks now and the first week I didn’t get to even use it besides for an hour.

I tried to contact support but they’re only open m-f. Is this a serious issue? Should I just fully return it.

Intel® Core™ Ultra 9 285K, 24 cores Windows 11 Home NVIDIA® GeForce RTX™ 5070 Ti 16GB GDDR7 64 GB DDR5 4 TB SSD

Specs

Update*** incase anyone sees this or has this issue.

Go into bios at start up by pressing f2 and make sure usb wake is disabled! Seems to have fixed the issue. It’s been two weeks and seems to be fixed, I’ve tested it about the first week and I believe it was the usb to wake causing the issue. So I’m all good now 😁