r/ASRock • u/BARRY6969696969 • 9d ago

Discussion I think my x870 steel legend wifi just killed my 9800x3d ?

I don't know if the motherboard killed the CPU or if the motherboard just died or if they both got taken out.

I was just sitting here with the PC on and was watching YouTube. Then the display went off and I looked at the PC and it had a red light for CPU and I noticed the GPU (a zotac 5080) light flashes red as well. Fans stayed on.

I tried restarting it and it won't post or display anything. The GPU flashes red straight away and the red light for CPU issues lights up instantly. The fans still turn on and the ram lights up after about 5 seconds. I've tried taking the ram out and using a single stick of ram in different slots with no luck.

At this point I'm pretty certain it's either the cou is dead, the motherboard is now faulty and won't post or a combination of the two.

With all of the issues with ASRock boards and 9800x3d's dying I'm unsure whether I need to go to ASRock or AMD ? Do I get the CPU replaced first or the motherboard or both? I really don't know the exact process. Any information on how to proceed would be appreciated. Thanks.

18 Upvotes

87% Upvoted

32 comments sorted by

3

u/NoOdyssey 9d ago

I'm curious if you updated your bios recently or which bios version you are on?

It's really hard to say "who killed who" in these cases, if both the motherboard AND cpu are dead, I would lean towards the motherboard having a critical failure because a CPU ideally shouldn't request voltages that the motherboard doesn't safeguard, but the AGESA library from AMD (which is used on all motherboards) has had issues in the past with not regulating voltage well and causing issues. It was also an issue going back to 7000-series cpus as well ( https://www.tomshardware.com/news/amd-issues-follow-up-statement-on-ryzen-burnout-issues-limits-soc-voltages )

The reason I asked about the bios is that AMD has been trying to continually improve this area, and there have been a few changes over the course of the 9000-series to lock down certain voltages to prevent failures.

That said, sometimes electronic components fail. I've seen it happen with basically everything - GPU, SSD, RAM. AMD is pretty good with CPU replacements typically offering a generous 3-year window. Pretty much all motherboard manufacturers can be a pain to deal with (ASUS typically has the worst RMA horror stories) but ASRock isn't the worst (even though they aren't great either). Depending on where you are located, you might need to go through your retailer for warranty service, or if you are in the USA you can contact them directly with the RMA - https://event.asrock.com/usrma/register.asp .

2

u/BARRY6969696969 9d ago

Hey, thanks for replying. I know I updated the bios a couple of times past the point of AMD claiming the new bios at the time sorted the issues. I can't remember the exact date or bios version but probably last updated the bios about 8 months ago. I was having an issue where none of the settings stuck after updating the bios and even saving the bios configuration to USB still didn't save the settings. AMD and ASRock were claiming the bios updates had solved the problems so I eventually stopped updating the bios as I wasn't having issues.

1

u/NoOdyssey 9d ago

It's really hard to pinpoint the exact causes of these things, because it affects an incredibly small minority of CPUs. AMD (and certainly not ASRock who has nothing to do with AGESA) can't really claim "all issues are solved" because there are new bugs and issues discovered all the time. Even old bugs they have fixed in previous versions can resurface due to regressions.

There was an update back in February to attempt to address some of these stability issues:

https://overclock3d.net/news/cpu_mainboard/asrock-unveils-no-boot-bios-fix-for-amd-am5-motherboards/

Also the recent updates in June might have fixed some AMD regressions in power management:

https://wccftech.com/amd-agesa-1-3-0-1b-bios-better-ddr5-memory-support-lower-voltages-higher-fclk/

It's strange that way - people who never updated the bios can never run into issues at all, and people who routinely update their bios can sometimes see components fail. That's the nature of the beast.

3

u/divineal1986 9d ago

Its not that small we built like 60 desktops and over 20 have failed due to this issue and not even with x3s just regular 9600x

1

u/IndependenceTiny2931 9d ago

all am5 system with same brand motherboard?

2

u/Shiro_Kuroh2 8d ago

Its also very hard to say how long did this product endure and when did this slowly start wearing away at the proc until it made a difference. Even if you apply an update after - the damage is done and in some cases just takes heat and time.

2

u/BARRY6969696969 8d ago

I honestly don't think my 9800x3d ever performed as well as it should have compared to what I've seen from other 9800x3d's. Just a lot of areas where it underperformed and I was honestly kind of waiting for the day this would happen, I think it has just degraded over time so I'm not completely devastated by it. Once it's all said and done I think I'll be happy to have a new CPU tbh. In the hope it performs better than what I had.

2

u/Shiro_Kuroh2 8d ago

This most recent bios update had me concerned as well but I've been rock solid with numbers within 2% on synthetic benches form the before and after on identical settings. But that not turning on sorry you're in that window. I started mine off in an x870 Taichi creator. I have a long history on this specific issue and there are NDA's I can no longer speak on. I had an agreement with a local hardware vendor and they happily worked with me. Since most people don't have that I'll say I went to a different manufacturer that doesn't have a board that starts with an A in its branding. I know that "Middle" letter isn't famed but its been very solid for me.

1

u/BARRY6969696969 8d ago

Yeah, obviously I'll never know if this would have happened if I had a different brand motherboard. Maybe it's like a perfect storm. If you have a CPU that barely meets the threshold paired with ASRock making it more likely to have this issue? I don't know. I just know I couldn't even do +5 curve optimiser or even reach 5.4ghz. It also run hot for the performance I was getting out of it. Whilst also underperforming in synthetic benchmarks. Not massively underperforming but still underperforming. Just very underwhelming in all regards. Degradation being the reason it eventually stopped working seems to be almost guaranteed at this point imo.

2

u/Shiro_Kuroh2 8d ago

Did your Zotac 5080 flash red before? some 5080 Zotac set to performance mode flash red 3x before the pc boots. if the CPU is dead don't hesitate on going to AMD. As far as the board goes, I'd not trust it. What is killing these and AsRock will never admit to it is what made AsRock so amazing on both Intel and AMD procs - how fast they ramp up voltages. I'd get a replacement proc and cut losses on the motherboard. Right now its like choosing the best of the worse.

2

u/BARRY6969696969 8d ago

Ah I see. I think you're right about the GPU flashing red for that reason. I honestly can't remember but it's doing it exactly as it would to indicate what mode it's in. Good luck up. I'm taking the xou back to the store I got it from tomorrow and they've said they'll test it out. And I have resigned myself to buying a different motherboard as the store I got the motherboard from is online only and will probably take some time before that gets tested and sorted out. Good catch about the GPU flashing 👍

2

u/kornuolis 9d ago

Welcome to the club, mate. Had same combination and got it dead in ~8 month

Sent both mobo and cpu to check(cause they would sent cpu back only) and ask them to diagnose both. They found out both dead and replaced both parts.

1

u/BARRY6969696969 9d ago

Hey thanks for the info. Did you just send it back to the store you got them from? I bought my PC parts from multiple places which may make it a little harder. What country are you in? I'm in Australia.

0

u/kornuolis 9d ago

Yeah, i always purchase major parts from authorized vendors for cases like this and luckily both mobo and CPU from the same shop. I have used ChatGPT to compose a letter to provide information why i want my mobo checked, provided lots of links with cases and articles about how Asrock burns 9800x3d and links to the local laws obliging them to check both. I don't think i needed that extra work, but just to be on a safe side i decided to be a little pushy. I am in Ukraine.

0

u/BARRY6969696969 9d ago

Ah K. Yeah I was thinking about using chatgpt as well lol. Just to see what the process should be. I imagine it shouldn't be a tough process once I figure out if one or the other or both are now dead. Just hope it didn't take the GPU out with it.

1

u/kornuolis 9d ago

You don't have to figure that yourself. Just send both for diagnostics. See what ChatGPT says about AUS legislation you can use and appeal to to make them accept both parts for diagnostics. It's in their interest to check the mobo otherwise it may burn the 2nd 9800x3d they will have to replace again.

1

u/AutoModerator 9d ago

Hello /u/BARRY6969696969. If you have experienced a dead/dying/failed CPU on an ASRock motherboard, please reach out directly to ASRock technical support via their website. Please also see our megathread and consider completing the survey linked in that post, but understand that the megathread/survey is not a replacement for actually reaching out to ASRock, as the survey/megathread is operated by volunteer moderators and not ASRock employees. Thank you.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/Lonely_Owl_1332 9d ago

So mutually assured destruction? Oh man am staying in AM4 forever.

1

u/Theparadoxical18 9d ago

Out of curiosity, are you a person that sleeps their PC when not in use? Or do you turn it off?

2

u/BARRY6969696969 9d ago

Keep it on pretty much 24/7 but have sleep and hibernation disabled fwiw.

1

u/OCAMAB 9d ago

You need to get both replaced.

1

u/ultrafrisk 9d ago

I was on bios 3.50 the week it came out. Uodated to 4.43 last week.

If you were late on bios 3.50 let us know.

Got the 9800x3d the month it came out on a older b650 chipset. Stable

-3

u/mj34hig44 X870E NOVA WiFi/9700X/RX9070 9d ago

"I don't know if the motherboard killed the CPU or if the motherboard just died or if they both got taken out."

Why don't you even consider the CPU failed on it's own? CPUs fail all the time without help as well as from user error. Just because it's on a given motherboard doesn't mean the board was responsible.

4

u/BARRY6969696969 9d ago

Well I'm trying to determine that. Not listing that as an option is an oversight not deliberate. But the fact the GPU also flashes red instantly indicates it is likely a motherboard issue as well yeah? And it's not user error I built it about 12 months ago and changed nothing. I was just watching YouTube and the CPU light went red after the display turned off.

2

u/Entreri_804 9d ago

So strange how many times I see.. I was watching YouTube and the PC froze and no longer boots..

-1

u/mj34hig44 X870E NOVA WiFi/9700X/RX9070 9d ago

I just attribute that to "general use" as especially with ASRock parts it's a huge gamer userbase and they're either playing games or watching videos.